Operational Oversight Manager – Delegated Authorities

G MASS Consulting

. Own the relationship with a portfolio of Coverholders and MGAs, running due diligence, onboarding and annual review to keep them compliant with governance standards .

Posted 9/18/2026contractLondon • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing relationships with Coverholders and MGAs, ensuring compliance with governance standards, and leading operational audits. Proficient in overseeing Binding Authorities and Line Slips while driving improvements in operational models and maintaining accurate reporting.

Highest-signal resume keywords

P&C Insurance BackgroundUnderwriting OperationsOperational Controls EvaluationInsurance Operations ExperiencePeople Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Due DiligenceCompliance AuditsFile ManagementSLA Performance ManagementData Accuracy Resolution

Soft Skills

Relationship ManagementProblem SolvingLeadership

Industry Keywords

CoverholdersMGAsBinding AuthoritiesLine SlipsGovernance Standards

About the role

Key responsibilities & impact

Own the relationship with a portfolio of Coverholders and MGAs, running due diligence, onboarding and annual review to keep them compliant with governance standards
Lead operational and compliance audits across delegated partners, chasing resolution on findings and holding partners to service and regulatory standards
Manage day-to-day oversight of Binding Authorities and Line Slips, including SLA performance and outsourcing arrangements
Ensure the data and reporting produced by delegated partners is accurate and fit for purpose, resolving quality issues as they're identified
Own the department's policy and procedure documentation, keeping it current as processes evolve
Sit on relevant risk and delegated underwriting committees, representing operations in wider business discussions
Identify and lead improvements to the operating model, balancing BAU delivery with change work
Take first-line people management responsibility

Requirements

What you’ll need

Solid P&C insurance background with a genuine understanding of underwriting operations and file management
Experience building or evaluating operational controls
3+ years' experience in insurance operations or delegated authority specifically

Benefits

Comp & perks

Initial 12-month contract, with a view to internalisation at the client
Hybrid workplace arrangement