Scrum Master – IT Operations

G MASS Consulting

. Coach the IT Operations teams in Agile best practice and sprint-based delivery .

Posted 11/7/2026contractLondon • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Agile coaching and Scrum Master practices, with strong hands-on experience in Azure DevOps for managing IT Operations. Capable of facilitating Agile ceremonies and ensuring effective communication and collaboration across multidisciplinary teams.

Highest-signal resume keywords

Agile CoachingAzure DevOps ExperienceScrum Master ExperienceFacilitation SkillsStakeholder Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Agile Best PracticesAzure DevOps Board ConfigurationWork Item HierarchyAgile Ceremonies FacilitationDemand ManagementOperational Work ManagementDashboard DevelopmentReportingSLA ManagementProject Delivery

Soft Skills

Confident FacilitatorDetail-FocusedOrganisedPragmatic CommunicationTeam Buy-In Building

Tools & Technologies

Azure DevOps

Industry Keywords

IT OperationsInfrastructure TeamsFinancial ServicesLondon Market

Tech Stack

Tools & technologies

Azure

About the role

Key responsibilities & impact

Coach the IT Operations teams in Agile best practice and sprint-based delivery
Build out and maintain Azure DevOps boards in line with the organisation’s agreed Agile process
Support the migration of existing IT Operations work into Azure DevOps, reviewing and rationalising current demand
Define a consistent approach for capturing and triaging new demand
Facilitate Agile ceremonies and working sessions, including stand-ups and sprint planning
Establish a model for managing planned and unplanned operational work, ensuring BAU activity continues to meet agreed SLAs
Develop and maintain Azure DevOps dashboards and reporting that give clear visibility of demand, capacity and progress
Drive consistent adoption of the new ways of working across all IT Operations teams
Transfer knowledge and ownership so the teams can sustain the approach independently once the engagement concludes

Requirements

What you’ll need

Proven Scrum Master or Agile coaching experience within an IT function, ideally supporting IT Operations or infrastructure teams
Strong hands-on Azure DevOps experience, including board configuration, work item hierarchy (Features, User Stories, Tasks), queries and dashboards
Track record of introducing or embedding Agile ways of working in teams new to the approach
Practical understanding of balancing project delivery with BAU and SLA-driven operational work
Confident facilitator and coach, able to build buy-in across multidisciplinary technical teams
Organised and detail-focused, with clear and pragmatic stakeholder communication
London market or wider financial services experience is a plus but not essential

Benefits

Comp & perks

Defined engagement running through to the end of December 2026
Initial 3 month contract
Immediate start