Senior Program Lead, Client Integration

G MASS Consulting

. Lead the firm's largest and most complex client integrations, conversions and strategic programs end to end, from scoping and planning through go-live and transition to business as usual .

Posted 11/11/2026contractUnited StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in leading large-scale client integrations and conversions within the financial services industry, with a strong focus on stakeholder management and program delivery. Proven ability to manage virtual teams and drive continuous improvement across client integration processes.

Highest-signal resume keywords

Client Onboarding ManagementProgram ManagementStakeholder ManagementFund Administration KnowledgeRisk Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementBusiness AnalysisFund AccountingInvestor ServicesAlternatives Fund LifecycleDelivery PlanningOperational Risk ManagementStatus ReportingResource ManagementContinuous Improvement

Soft Skills

Excellent Communication SkillsInfluencing SkillsRelationship ManagementTeam LeadershipCredibility with C-Suite Stakeholders

Certifications & Qualifications

Formal Project Management QualificationDegree Qualified

Industry Keywords

Financial ServicesAsset ManagementHedge FundAlternatives IndustryListed ProductsOTC ProductsSLA NegotiationsRFP/RFI ResponsesClient IntegrationVirtual Delivery Teams

About the role

Key responsibilities & impact

Lead the firm's largest and most complex client integrations, conversions and strategic programs end to end, from scoping and planning through go-live and transition to business as usual
Define program scope, governance, milestones and delivery plans
Ensure clear ownership and accountability across competing priorities and dependencies
Act as senior client point of contact during onboarding
Manage expectations and relationships with client senior management and third parties
Coordinate Fund Accounting, Investor Services, Operations, Technology, Legal and Business Development teams
Support new business through sales pitches, RFP/RFI responses and Proofs of Concept
Contribute to Administration Agreement and SLA negotiations
Identify and manage risks and issues on high-risk programs
Escalate where required and recommend company-wide solutions
Produce status reporting and MIS for clients and executive management
Manage operational risk, escalations and complaints
Direct virtual delivery teams, including AVPs and project managers
Manage pipeline, resourcing and work allocation across concurrent programs
Drive global best practice, standardisation and continuous improvement across Client Integration

Requirements

What you’ll need

Strong, demonstrable track record delivering large-scale client onboardings, fund launches or conversions as a program or project manager within a fund administrator, alternatives services provider or comparable investment operations environment
7+ years in the financial services industry
5+ years of project or program management
3+ years of client services within asset management
Solid knowledge of the alternatives fund lifecycle and fund administration operating model, including fund accounting, investor services and middle office
Understanding of how target operating model decisions affect clients and service delivery
Proven knowledge of Listed and OTC products
Genuine interest in the hedge fund and wider alternatives industry
Proven business analysis experience, translating client requirements into workflows and delivery plans
Excellent stakeholder management and influencing skills, including credibility with C-suite stakeholders
3+ years of people and resource management experience, including leading and coaching virtual or matrixed delivery teams
Excellent written and verbal communication skills
Degree qualified or holding a related professional qualification
Formal project management qualification, accounting background or relationship management experience advantageous

Benefits

Comp & perks

Initial 12 month contract
Strong opportunity to convert to a permanent position subject to performance
Hybrid work arrangement with 3–4 days on-site requirement
USA-wide candidates open to relocation considered