Senior Human Resources Associate, Shared Service Centre

G-P

. Support employee lifecycle processes including onboarding, data management, visa renewals, transfers, and offboarding .

Posted 9/29/2026contractRemote • IndiaSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in HR operations, including onboarding, data management, and payroll processes, while effectively collaborating with stakeholders and maintaining compliance with HR policies. Proficient in leveraging AI tools to enhance operational efficiency and improve service delivery in a multicultural environment.

Highest-signal resume keywords

HR Operations ExperienceOnboarding Process ManagementStakeholder ManagementAI LiteracyCustomer Service Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

HR ProceduresData ManagementPayroll ProcessingBenefits AdministrationContract PreparationSOP MaintenanceEmployee Record ManagementOffboarding ProcessesMS Office ProficiencyGenerative AI Integration

Soft Skills

Problem-SolvingAttention to DetailTime ManagementSelf-MotivationFlexibility

Tools & Technologies

Proprietary HR PlatformAI ToolsCommunication Channels

Industry Keywords

Shared Services EnvironmentEmployee Lifecycle ProcessesService Level AgreementsInternational Team CollaborationCustomer Queries Resolution

About the role

Key responsibilities & impact

Support employee lifecycle processes including onboarding, data management, visa renewals, transfers, and offboarding
Prepare employment contracts, contract amendments, HR policies, benefits and payroll enrollment documentation, onboarding guides, employment certificates, and termination certifications
Organize and maintain employee records and HR activity forms in the proprietary platform
Administer benefits and collaborate with brokers and insurers on benefits enrollment
Provide time, expense, and other payroll data to the payroll team and local payroll provider
Audit and check data changes to ensure accurate and timely payments
Participate in continuous improvement of HR processes and maintain standard operating procedures and policies
Respond to and resolve professional and customer queries through email and other communication channels
Follow established SLAs and SOPs to ensure service excellence
Liaise with partners and vendors, including insurance, local service, payroll, and pension providers
Serve as the first point of contact during onboarding and offboarding

Requirements

What you’ll need

2-5 years of HR operations experience (SSC experience desirable)
Detailed knowledge of HR procedures and policies
Experience working within a Shared Services environment
Strong hands-on experience managing onboarding processes across the Americas region
Excellent customer service skills
Proficient in written and verbal English
Literacy with MS Office
Proactive test-and-learn mindset
Ability to quickly master and deploy new AI features and platforms
Demonstrated AI literacy, including integrating generative AI tools such as Gemini and Notebook LM into daily workflows
Resourceful problem-solving abilities
Experience in stakeholder management
Strong self-motivation, attention to detail, and time management skills
Ability to work in an international, multicultural team
Flexibility to accommodate different time zones
Night shift availability
Ability to start immediately ideally
Preferred: knowledge and experience handling offboardings

Benefits

Comp & perks

Competitive compensation
Generous paid parental leave
Flexible time off
Spending accounts
Medical insurance
Dental insurance
Vision insurance
Sabbatical after 5 years
Annual bonus for non-sales roles, dependent on individual and company performance
Flexible work arrangements through remote-first teams
Resources and flexibility to support employees
Equal opportunity and reasonable disability accommodations