Senior Human Resources Associate, Shared Service Centre

G-P

. Support employee lifecycle processes, including onboarding, employee data management, visa renewals, transfers, and offboarding .

Posted 9/29/2026contractRemote • PhilippinesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in HR operations, including onboarding, employee data management, and benefits administration, while effectively communicating with stakeholders and maintaining compliance with HR policies. Proficient in leveraging AI tools to enhance HR processes and improve service delivery in a multicultural environment.

Highest-signal resume keywords

HR Operations ExperienceOnboarding Process ManagementAI LiteracyCustomer Service SkillsStakeholder Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Employee Lifecycle ManagementHR Documentation PreparationData ManagementBenefits AdministrationPayroll Data ProcessingHR Procedures KnowledgeOffboarding ManagementSOP MaintenanceAuditing SkillsMS Office Proficiency

Soft Skills

Problem-Solving AbilitiesAttention to DetailTime ManagementSelf-MotivationFlexibility

Tools & Technologies

Proprietary HR PlatformGenerative AI ToolsGeminiNotebook LM

Industry Keywords

Shared Services EnvironmentInternational Team CollaborationService Level AgreementsEmployee Records ManagementMulticultural Teamwork

About the role

Key responsibilities & impact

Support employee lifecycle processes, including onboarding, employee data management, visa renewals, transfers, and offboarding
Prepare HR documentation, including employment contracts, amendments, HR policies, benefits and payroll enrollment documents, onboarding guides, employment certificates, and termination certifications
Organize and maintain employee records in the proprietary platform
Input, update, and maintain customer and professional personal data
Process forms related to new hires, status changes, benefits, and terminations
Administer benefits and collaborate with brokers and insurers on benefits enrollments
Provide payroll data, including time and expense details, to the payroll team and local payroll provider
Conduct audits and data-change checks to ensure accurate and timely payments
Participate in continuous improvement of HR processes and maintain standard operating procedures and policies
Communicate with professionals and customers to explain and resolve queries and concerns
Follow established SLAs and SOPs to ensure service excellence
Liaise with partners and vendors, including insurance, local service, payroll, and pension providers
Serve as the first point of contact during onboarding and offboarding

Requirements

What you’ll need

2-5 years of HR operations experience (SSC experience desirable)
Detailed knowledge of HR procedures and policies
Experience working within a Shared Services environment
Strong hands-on experience managing onboarding processes across the Americas region
Excellent customer service skills
Proficient in written and verbal English
Literacy with MS Office
Proactive “test-and-learn” mindset and ability to quickly master and deploy new AI features and platforms
Demonstrated AI literacy and ability to integrate generative AI tools such as Gemini and Notebook LM into daily workflows
Resourceful problem-solving abilities
Experience in stakeholder management
Strong self-motivation, attention to detail, and time management skills
Ability to work in an international, multicultural team
Flexibility to accommodate different time zones
Ability to start immediately is ideally sought
Knowledge and experience handling offboardings is an added advantage

Benefits

Comp & perks

Competitive compensation
Annual bonus for non-sales roles, dependent on individual and company performance
Generous paid parental leave
Flexible time off
Spending accounts
Medical insurance
Dental insurance
Vision insurance
Sabbatical after 5 years