Senior/Principal Technical Program Manager

G-P

. Lead and manage the end-to-end lifecycle of multiple technical programs related to the sales and customer support ecosystem .

Posted 10/19/2026full-timeRemote • IrelandSenior💰 €78,000 - €116,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technical program management within a SaaS environment, focusing on AI-driven development lifecycles and agile methodologies. Proven ability to lead cross-functional teams, enhance customer support workflows, and implement program management best practices.

Highest-signal resume keywords

Technical Program ManagementAgile MethodologiesAI-Driven Development LifecyclesProject Management SoftwareLeadership Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Program ManagementSoftware Development LifecycleAgile Program ManagementProblem-SolvingStrategic ThinkingDecision-MakingProject PrioritizationAI Capabilities IntegrationCustomer Support WorkflowsTechnical Documentation

Soft Skills

Communication SkillsInterpersonal SkillsCollaboration SkillsLeadership SkillsStatus Reporting

Tools & Technologies

JiraRallyGoogle SuiteSalesforceZendeskWorkday

Certifications & Qualifications

Certified ScrumMaster (CSM)SAFe Agilist (SA)

Industry Keywords

SaaSAI/Agentic WorkflowsEnterprise-Wide Program ManagementCustomer Support EcosystemAgile Delivery

Tech Stack

Tools & technologies

SDLC

About the role

Key responsibilities & impact

Lead and manage the end-to-end lifecycle of multiple technical programs related to the sales and customer support ecosystem
Define program scope, objectives, success criteria, detailed plans, roadmaps, and outcomes
Align programs with organizational goals, timelines, and quality standards
Collaborate with Technology, Engineering, Product Management, Operations, and Sales teams to prioritize work, resolve issues, and drive decisions
Drive customer-focused agile delivery
Understand sales and customer support workflows and deliver solutions that improve effectiveness and efficiency
Champion enterprise-wide program management best practices and continuously improve processes
Facilitate meetings, status updates, communication, collaboration, and regular program-progress reporting

Requirements

What you’ll need

7+ years of experience in technical program management in a technology-driven SaaS environment
Direct experience with AI-driven development lifecycles and AI/Agentic workflows
Proficiency in Agile program management methodologies and tools such as Jira and Rally
Deep understanding of software development lifecycle (SDLC)
Strong leadership, communication, and interpersonal skills
Ability to communicate clearly and precisely at all levels, both written and verbal
Excellent problem-solving, strategic thinking, and decision-making skills
Proven ability to manage multiple projects and prioritize tasks to meet deadlines
Experience with project management software such as Jira and Google Suite
BS in Computer Science, Engineering, or related equivalent work experience
Required Agile certification, such as Certified ScrumMaster (CSM) or SAFe Agilist (SA)
Experience with Salesforce, Zendesk, or Workday preferred
Preferred: proficiency in LLMs, generative AI, and agentic frameworks
Preferred: ability to integrate AI capabilities into program management strategies

Benefits

Comp & perks

Variable compensation
Annual bonus for non-sales roles, dependent on individual and company performance
Generous paid parental leave
Flexible time off
Spending accounts
Medical insurance
Dental insurance
Vision insurance
Sabbatical after 5 years
Flexible work arrangements through remote-first teams
Professional development and opportunities to expand skills