GTM, CS Ops Engineer

gaiia

. Support the design and upkeep of lead and account scoring models using intent, engagement, technographic, and trigger-event signals .

Posted 9/22/2026full-timeRemote • United States, CanadaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in revenue operations and sales processes, with a strong focus on CRM administration, data quality maintenance, and pipeline generation strategies. Proficient in building reporting models and cross-team processes to enhance sales and customer success alignment.

Highest-signal resume keywords

Revenue Operations ExperienceCRM AdministrationAnalytical SkillsSales-to-Post-Sales Handoff ProcessSQL Fluency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data Model DesignReportingWorkflow AutomationLead Scoring ModelsPipeline GenerationData Quality MaintenanceForecasting MechanicsLifecycle Stage TransitionsAssignment LogicChange-Order Process

Soft Skills

Excellent CommunicationSelf-MotivatedResults-OrientedSound Judgment

Tools & Technologies

HubSpotClayGongAmplemarketOutbound Engagement Platforms

Industry Keywords

B2B SaaSTelecomOSS/BSSGTM StackSales Process Documentation

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Support the design and upkeep of lead and account scoring models using intent, engagement, technographic, and trigger-event signals
Track score correlation with pipeline, win rates, and cycle time; identify when signals stop being predictive
Maintain and audit data quality across systems and tools
Document the sales process, train teams, and drive adoption
Build micro-campaigns and directly influence pipeline generation
Carry a direct pipeline-generation target
Build and refine automated enrichment flows for account and contact records
Maintain lead routing, sequence triggers, task creation, and stakeholder notifications across the GTM stack
Own orchestration connecting HubSpot, Clay, Gong, and Amplemarket
Instrument lifecycle stage transitions, ownership changes, and milestones
Document automations for maintainability
Define and enforce structured sales-to-CS handoff standards
Build assignment and routing logic across lifecycle stages
Establish a change-order process to record and price scope changes after signature
Provide PMO with capacity and resourcing visibility for staffing plans
Surface adoption and delivery signals into account plans
Build forecasting mechanics and models for pipeline and revenue goals
Build status and cycle-time reporting for leadership visibility
Maintain internal process documentation
Assist with compensation planning, models, and payouts

Requirements

What you’ll need

4+ years in revenue operations, sales operations, or a similar systems-facing GTM role, ideally within B2B SaaS
Hands-on CRM administration, including workflows, custom properties, data model design, and reporting
Strong analytical skills and ability to build reporting views
Ability to design cross-team processes, document them, drive adoption, and maintain standards with a sales team
Self-motivated and results-oriented, with sound judgment about what to fix or automate
Excellent communication skills
Comfortable working with sales, CS, PMO, and leadership teams
Hands-on experience with Clay and HubSpot
Exposure to outbound engagement platforms such as Amplemarket
Experience building a sales-to-post-sales handoff process from scratch at a company under 200 people
SQL or reporting fluency beyond dashboard configuration
Experience in telecom or OSS/BSS domains

Benefits

Comp & perks

Competitive pay
Stock Options Plan
Group Insurance
Flexible 25-days of vacation
Flexible working hours
100% remote environment / all-remote work
Accessible technologies
Disability accommodations during the application process