gaiia

AI Engineer

• Build the core AI agent runtime powering conversations across voice, chat, and email in multiple languages
• Integrate real-time access to gaiia’s APIs for account lookups, billing, plan changes, and other operations
• Design and implement the agent configuration experience for behavior, tone, escalation rules, and business logic
• Build quality and observability tooling, including dashboards, conversation analytics, and automated evaluation systems
• Develop continuous improvement loops that analyze customer interactions, identify gaps, suggest improvements, and validate changes
• Integrate voice, live chat, email, and SMS infrastructure
• Design guardrails and safety layers to enforce approved boundaries and appropriate escalation
• Contribute to automated conversation simulations, regression testing, and A/B testing infrastructure
• Work in a serverless ecosystem of microservices deployed on cloud infrastructure using TypeScript across frontend, backend, and infrastructure-as-code

Senior Full-Stack Software Developer – AI Customer Support

Product Marketing

• Support the design and upkeep of lead and account scoring models using intent, engagement, technographic, and trigger-event signals
• Track score correlation with pipeline, win rates, and cycle time; identify when signals stop being predictive
• Maintain and audit data quality across systems and tools
• Document the sales process, train teams, and drive adoption
• Build micro-campaigns and directly influence pipeline generation
• Carry a direct pipeline-generation target
• Build and refine automated enrichment flows for account and contact records
• Maintain lead routing, sequence triggers, task creation, and stakeholder notifications across the GTM stack
• Own orchestration connecting HubSpot, Clay, Gong, and Amplemarket
• Instrument lifecycle stage transitions, ownership changes, and milestones
• Document automations for maintainability
• Define and enforce structured sales-to-CS handoff standards
• Build assignment and routing logic across lifecycle stages
• Establish a change-order process to record and price scope changes after signature
• Provide PMO with capacity and resourcing visibility for staffing plans
• Surface adoption and delivery signals into account plans
• Build forecasting mechanics and models for pipeline and revenue goals
• Build status and cycle-time reporting for leadership visibility
• Maintain internal process documentation
• Assist with compensation planning, models, and payouts

Senior Full-Stack Software Developer – AI Customer Support

GTM, CS Ops Engineer