IT Operations Engineer

gaiia

. Own internal IT at gaiia and build and run the function end to end .

Posted 10/17/2026full-timeRemote • CanadaMid-LevelSenior💰 $85,000 - $115,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in IT administration and operations, particularly in managing SaaS tools, device management, and security compliance. Proficient in building workflows and automations to enhance internal processes and support a collaborative work environment.

Highest-signal resume keywords

IT AdministrationSaaS ManagementMacOS Device ManagementGoogle Workspace AdministrationSecurity Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

IT OperationsWorkflow AutomationAPI IntegrationLight ScriptingDevice ManagementSSO/SAML AdministrationSecurity AuditingCompliance FrameworksTroubleshootingDocumentation

Soft Skills

Service-OrientedCollaborativeClear CommunicationOwnershipProblem-Solving

Tools & Technologies

RipplingApple Business ManagerGoogle WorkspaceSlackNotionZapierN8nDrataJamfKandji

Industry Keywords

SOC 2ISO 27001CybersecurityCompliance FrameworksRemote-First Environment

Tech Stack

Tools & technologies

Cyber SecurityJamfMacOS

About the role

Key responsibilities & impact

Own internal IT at gaiia and build and run the function end to end
Administer SaaS tools, including users, groups, licenses, billing and settings
Manage access and permissions, process access requests, maintain SSO and Google Groups, and ensure least-privilege, auditable access
Run the IT side of onboarding and offboarding, including provisioning, revocation and evidence collection
Own the laptop fleet, including Rippling MDM and Apple Business Manager, security settings, app deployments, OS updates, troubleshooting, wipes and buybacks
Provide first-line internal helpdesk support for locked laptops, broken SSO and other teammate issues
Support security and compliance, including SOC 2 evidence, access reviews, device compliance, vendor inventory in Drata and annual IT policy reviews
Build workflows, AI skills, autonomous agents and other automations that turn recurring requests into self-service experiences
Report directly to the CTO
Work closely with Engineering Leadership and the Platform squad on security and compliance topics
Document IT systems and processes, including purchase-to-managed-device workflows and audit references

Requirements

What you’ll need

At least five (5) years of experience in IT administration or IT operations, ideally in a remote-first SaaS company
Experience building real workflows with tools like Zapier, n8n, Slack Workflow Builder or Retool
Comfortable with APIs, webhooks and light scripting
Hands-on experience with macOS device management using Rippling, Jamf, Kandji or similar
Experience with Apple Business Manager
Strong administration experience with Google Workspace, including SSO/SAML and groups
Strong administration experience with Slack, Notion and password managers
Daily use of AI tools; ability to set up MCPs and build AI skills and workflows
Security-first mindset and professionalism with high-trust admin access
Service-oriented and collaborative personality with clear, patient communication for technical and non-technical teammates
Ownership, ability to bring order to fuzzy problems, and ability to document built systems
Nice-to-have: experience in cybersecurity
Nice-to-have: experience with compliance frameworks and tooling such as SOC 2, ISO 27001, Drata or Vanta
Nice-to-have: experience in software QA
Nice-to-have: experience in software development

Benefits

Comp & perks

Flexible 25 days vacation
Stock Options Plan
Group Insurance
Telemedicine
Life and Health Spending Accounts
Group Retirement Savings Plan (RRSP)
Flexible working hours
100% remote environment / all-remote work
Accessible technologies and disability accommodations during the application process