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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in product design with a focus on user-centered principles, strong problem-solving abilities, and proficiency in design tools. Capable of leading design processes for complex B2B software, particularly in billing and payment systems, while collaborating effectively across teams.
Highest-signal resume keywords
5+ Years Of Product Design ExperienceProficiency With FigmaExperience Designing Complex B2B SoftwareStrong Grasp Of User-Centred Design PrinciplesExperience Planning And Running Usability Testing
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Product DesignUser-Centred Design PrinciplesPrototypingA/B TestingBilling DesignPayments DesignComplex Workflow SimplificationDesign System DevelopmentUsability TestingMixed-Method Research
Soft Skills
Clear CommunicationProblem-SolvingOpenness To FeedbackOwnership MindsetAbility To Context-Switch
Tools & Technologies
FigmaFigJamClaude DesignClaude CodeUser Testing Tools
Certifications & Qualifications
Bachelor’s Degree In User Experience Design
Industry Keywords
B2B SoftwareCommunications Service ProvidersISPsSubscription-Based BusinessesAgile Product Development
About the role
Key responsibilities & impact- Design end-to-end experiences for gaiia’s operational platform, from early concepts and prototypes to polished, shipped UI
- Work with product and engineering to turn ambiguous problems into clear scopes, interaction models, and durable design decisions
- Use research and rapid iteration to simplify complex workflows
- Use AI tools such as Claude to explore options, validate decisions, and ship designs to production code alongside engineering
- Build and evolve the Boréal design system
- Partner with QA to review and test designs using clear specs, edge cases, and acceptance criteria
- Improve craft, accessibility, and clarity across the product
- Design billing experiences for invoicing, payments, discounts, collections, admin settings, permissions, payment arrangements, and deposits
- Design journeys across CSP admins, support agents, and subscribers, including checkout, collections, client portal, and related communications
- Work from user research, customer feedback, support tickets, and implementation-team conversations
- Prototype quickly and test ideas with the squad before release
Requirements
What you’ll need- 5+ years of product design experience
- Portfolio showing strong craft and clear thinking
- Experience designing complex B2B software, ideally for communications service providers, ISPs, or other subscription-based businesses
- Experience with billing or payments is a plus
- Proficiency with Figma, FigJam, Claude Design, Claude Code, and user testing tools
- Strong grasp of user-centred design principles
- Experience planning and running remote and on-site interviews and usability testing
- Familiarity with mixed-method research, A/B testing, and agile product development
- Clear, structured communication and ability to build alignment across design, product, and engineering
- Comfort working in fast-moving, highly iterative environments
- Ownership mindset and growing leadership
- Strong problem-solving skills and ability to context-switch across multiple workstreams
- Openness to feedback
- Bachelor’s degree in user experience design or a related field is a plus
Benefits
Comp & perks- Flexible 25 days of vacation
- Stock Options Plan
- Group Insurance
- Telemedicine
- Life Spending Account
- Employee-sponsored RRSP
- Flexible working hours
- All-remote work
- Accessible technologies
- Disability accommodations during the application process