Field Service Technician

Galaxy Gaming

. Provide routine service, installation, troubleshooting, and repair of proprietary table gaming systems for customers in the assigned regional area .

Posted 10/22/2026full-timeLas Vegas • Nevada • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in troubleshooting electronics and mechanical assembly, with a strong focus on customer service and communication. Capable of managing project progress and maintaining documentation while ensuring customer satisfaction in the gaming industry.

Highest-signal resume keywords

Troubleshooting ElectronicsCustomer Service ExperienceMicrosoft Office ProficiencyValid Driver's LicenseGaming License Eligibility

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Mechanical AssemblyElectronic Equipment TroubleshootingBasic Networking ConfigurationPowered Construction Tools OperationProject Tracking and ReportingData AnalysisProblem SolvingDocumentation SkillsField Equipment TestingInstallation and Repair

Soft Skills

Excellent Communication SkillsInterpersonal SkillsOrganizational SkillsIntegrity and DiscretionStress Management

Certifications & Qualifications

Associate Degree in Technical DisciplineGaming Licenses

Industry Keywords

Casino GamingTable GamesCustomer SatisfactionField Complaints ResolutionService Quality

Tech Stack

Tools & technologies

Assembly

About the role

Key responsibilities & impact

Provide routine service, installation, troubleshooting, and repair of proprietary table gaming systems for customers in the assigned regional area
Install, maintain, and troubleshoot electronic equipment down to the component level
Build positive rapport with clients, coworkers, and internal teams while providing customer service
Communicate problems and information clearly, concisely, and professionally
Analyze work orders, investigate field complaints, troubleshoot, and resolve problems for existing accounts
Maintain customer satisfaction through service quality and feedback
Develop, track, and report project progress and schedules
Facilitate information flow among team members and departments
Document service and installation actions through forms, reports, logs, and records
Obtain and use documentation, instructions, and training tools for new products
Report and resolve product issues discovered in the field
Suggest product improvements based on field feedback
Use downtime to prepare for upcoming installations and assist with testing, validating, and organizing field equipment
Perform other assigned duties

Requirements

What you’ll need

Proficiency in troubleshooting electronics and mechanical assembly
Experience using a drill, router, and other powered construction hand tools
Experience and comfort with configuring basic networking equipment
Excellent written and verbal communication skills, including telephone etiquette and interpersonal skills
Ability to define problems, collect data, establish facts, draw valid conclusions, and devise effective solutions
Ability to interpret written, oral, diagram, or schedule instructions
Ability to solve practical problems and deal with stress effectively
Ability to exercise good judgment
Ability to respond promptly to inquiries, complaints, or requests professionally
Ability to articulate concepts and ideas clearly, concisely, and accurately
Ability to read, write, and interpret detailed documents, reports, policies, procedures, and correspondence
Ability to maintain organization, meet deadlines, and work under minimal supervision
Integrity and discretion in handling confidential information
Proficiency in Microsoft Office and PC computers
Valid driver’s license and excellent driving record
Ability to obtain gaming licenses in approved gaming jurisdictions; may include comprehensive background screening
At least two years of experience in assembly, testing, or troubleshooting electronic devices
Associate degree or equivalent in a technical discipline
At least three years of experience in a customer service position
General knowledge of casino gaming and table games experience preferred
Ability to safely operate powered construction tools
Ability to lift up to 75 pounds and perform climbing, balancing, stooping, kneeling, crouching, and crawling

Benefits

Comp & perks

Equal opportunity employer
Up to 75% travel required, including travel on short notice
Availability to work weekends and holidays
On-call rotation for 24-hour service