Galaxy Gaming

Field Engineer

• Provide routine service, installation, troubleshooting, and repair of proprietary table gaming systems for customers in the Eastern Washington regional area
• Install, maintain, and troubleshoot electronic equipment down to the component level
• Build positive rapport with clients, coworkers, and internal teams while providing customer service
• Communicate information and problems clearly, concisely, and professionally
• Analyze work orders, investigate field complaints, troubleshoot, and resolve account problems
• Maintain customer satisfaction through surveys and feedback
• Develop, track, and report project progress and schedules
• Facilitate information flow among team members and departments
• Document service and installation actions through forms, reports, logs, and records
• Obtain and review new-product documentation, instructions, and training tools
• Report and resolve product issues discovered in the field
• Suggest product improvements based on field feedback
• Support internal operations during downtime, including installation preparation and testing, validating, and organizing field equipment
• Perform other assigned duties

Explore Field Service Technician at Galaxy Gaming. Review requirements and application details.

Field Service Technician

• Provide routine service, installation, troubleshooting, and repair of proprietary table gaming systems for customers in the assigned regional area
• Install, maintain, and troubleshoot electronic equipment down to the component level
• Build positive rapport with clients, coworkers, and internal teams while providing customer service
• Communicate problems and information clearly, concisely, and professionally
• Analyze work orders, investigate field complaints, troubleshoot, and resolve problems for existing accounts
• Maintain customer satisfaction through service quality and feedback
• Develop, track, and report project progress and schedules
• Facilitate information flow among team members and departments
• Document service and installation actions through forms, reports, logs, and records
• Obtain and use documentation, instructions, and training tools for new products
• Report and resolve product issues discovered in the field
• Suggest product improvements based on field feedback
• Use downtime to prepare for upcoming installations and assist with testing, validating, and organizing field equipment
• Perform other assigned duties

Open roles

Field Service Technician

Field Service Technician