Field Service Technician

Galaxy Gaming

. Provide routine service, installation, troubleshooting, and repair of proprietary table gaming systems for customers in the Eastern Washington regional area .

Posted 10/26/2026full-timeRemote • Washington • United StatesMid-LevelSenior💰 $25 - $30 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in troubleshooting electronics and mechanical assembly, with a strong focus on customer service and effective communication. Capable of managing project progress and maintaining customer satisfaction through detailed documentation and feedback analysis.

Highest-signal resume keywords

Troubleshooting ElectronicsCustomer Service ExperienceProficiency in Microsoft OfficeValid Driver's LicenseTechnical Degree or Equivalent

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingMechanical AssemblyProject TrackingField Equipment TestingProblem SolvingData CollectionDocument InterpretationInstallationRepairCustomer Satisfaction

Soft Skills

Excellent Communication SkillsInterpersonal SkillsIntegrityDiscretionOrganization

Tools & Technologies

Powered Construction ToolsBasic Networking EquipmentPC Computers

Certifications & Qualifications

Gaming Licenses

Industry Keywords

Table Gaming SystemsCustomer FeedbackField ComplaintsInstallation PreparationTechnical Discipline

Tech Stack

Tools & technologies

Assembly

About the role

Key responsibilities & impact

Provide routine service, installation, troubleshooting, and repair of proprietary table gaming systems for customers in the Eastern Washington regional area
Install, maintain, and troubleshoot electronic equipment down to the component level
Build positive rapport with clients, coworkers, and internal teams while providing customer service
Communicate information and problems clearly, concisely, and professionally
Analyze work orders, investigate field complaints, troubleshoot, and resolve account problems
Maintain customer satisfaction through surveys and feedback
Develop, track, and report project progress and schedules
Facilitate information flow among team members and departments
Document service and installation actions through forms, reports, logs, and records
Obtain and review new-product documentation, instructions, and training tools
Report and resolve product issues discovered in the field
Suggest product improvements based on field feedback
Support internal operations during downtime, including installation preparation and testing, validating, and organizing field equipment
Perform other assigned duties

Requirements

What you’ll need

Up to 75% travel required, including travel on short notice
Availability to work weekends and holidays and on on-call rotation for 24-hour service
Proficiency in troubleshooting electronics and mechanical assembly
Experience using a drill, router, and other various powered construction hand tools
Experience and comfort with configuring basic networking equipment
Excellent written and verbal communication skills, including telephone etiquette and interpersonal skills
Proven ability to define problems, collect data, establish facts, draw valid conclusions, and devise effective solutions
Ability to interpret written, oral, diagram, or schedule instructions
Ability to solve practical problems and deal with stress effectively
Ability to exercise good judgment
Ability to respond professionally to inquiries, complaints, or requests
Ability to articulate concepts and ideas clearly, concisely, and accurately
Ability to read, write, and interpret detailed documents, reports, policies, procedures, and correspondence
Ability to maintain organization, meet deadlines, and work under minimal supervision
Integrity and discretion in handling confidential information
Proficiency in Microsoft Office and PC computers
Valid driver’s license and excellent driving record
Ability to obtain gaming licenses in approved gaming jurisdictions, potentially requiring background, credit, criminal history, employment, reference, and driving-record checks
At least two years of experience in assembly, testing, or troubleshooting electronic devices
Associate degree or equivalent in a technical discipline
At least three years of experience in a customer service position
Ability to safely operate powered construction tools
Ability to lift up to 75 pounds and frequently climb, balance, stoop, kneel, crouch, and crawl