Senior Analyst, Workforce Analytics

Galderma

. Collect, analyze, and interpret workforce and contact center operational data to identify trends, patterns, risks, and opportunities .

Posted 9/21/2026full-timeUnited StatesSenior💰 $90,000 - $130,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in workforce analytics, including the development of predictive models and dashboards using SQL, Power BI, and Excel. Capable of translating complex datasets into actionable insights that drive operational effectiveness and support strategic decision-making.

Highest-signal resume keywords

Workforce AnalyticsSQL ProficiencyPower BI DevelopmentPredictive ModelingWorkday Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisStatistical AnalysisForecasting MethodologiesData VisualizationReporting AutomationAnalytical StorytellingKPI TrackingScenario ModelingRoot Cause AnalysisCapacity Planning

Soft Skills

Analytical ThinkingProblem-SolvingCommunication SkillsStakeholder ManagementCollaboration

Tools & Technologies

Power BISQLExcelWorkdayAWS ConnectNICEAlvariaData PlatformsAnalytical ToolsReporting Tools

Industry Keywords

Workforce ManagementContact Center OperationsBusiness IntelligenceOperational EffectivenessData-Driven Decision Making

Tech Stack

Tools & technologies

AWSSQL

About the role

Key responsibilities & impact

Collect, analyze, and interpret workforce and contact center operational data to identify trends, patterns, risks, and opportunities
Translate complex datasets into actionable insights supporting workforce and operational decisions
Conduct root cause analyses related to service levels, staffing, capacity, productivity, and workforce performance
Recommend actions to improve operational effectiveness
Develop and enhance predictive models for workforce forecasting and planning
Develop data-driven staffing and capacity models aligned with business objectives and operational requirements
Support short- and long-term workforce planning, forecasting, scheduling, and intraday management
Perform scenario modeling evaluating changes in demand, staffing, productivity, and business requirements
Identify opportunities to improve staffing efficiency, capacity utilization, productivity, and cost management
Support workforce forecasts and identify staffing gaps, risks, and opportunities
Develop and maintain workforce reports, dashboards, and analytical tools using SQL, Power BI, Excel, PowerPoint, Workday, and other relevant technologies
Establish and maintain accurate, consistent, and reliable workforce metrics
Translate analytical findings into recommendations and executive-ready insights
Present complex information to technical and non-technical audiences
Automate and improve workforce reporting and analytics
Define, track, and analyze KPIs related to workforce efficiency, service levels, productivity, capacity, and operational effectiveness
Monitor performance trends and identify risks, opportunities, and areas requiring intervention
Benchmark performance against internal targets and industry standards
Recommend process improvements that strengthen WFM operations and organizational effectiveness
Measure the impact of workforce initiatives and recommend continuous improvements
Leverage Workday and workforce management/contact center platforms, including AWS Connect, NICE, Alvaria, or similar technologies
Integrate Workday workforce and organizational data with operational data sources
Use advanced analytics tools and enterprise data platforms to improve workforce information
Support implementation and integration of new tools, technologies, and processes
Partner with HR, HRBPs, Technology, Operations, and business teams to improve data quality, reporting efficiency, and system capabilities
Identify opportunities to automate manual processes and increase scalability of workforce analytics
Collaborate across teams; occasional travel may be required depending on business needs

Requirements

What you’ll need

Bachelor’s degree in Data Analytics, Business Analytics, Workforce Management, Business Administration, Statistics, or a related field
Minimum of 4 years of relevant experience in workforce analytics, workforce management, contact center operations, business intelligence, or a related analytical role
Demonstrated experience using workforce data and analytics to support operational and business decision-making
Experience working within a complex, cross-functional organization preferred
Strong proficiency in SQL, Power BI, and Excel
Experience developing dashboards, reports, and analytical models
Experience working with Workday, including workforce, organizational, and employee data for reporting and analytics
Experience with workforce management or contact center technologies such as AWS Connect, NICE, Alvaria, or comparable platforms
Working knowledge of forecasting methodologies, predictive modeling, statistical analysis, and data mining
Demonstrated ability to integrate and analyze data from multiple sources and translate complex datasets into meaningful business insights
Experience with data visualization, reporting automation, and analytical storytelling
Strong analytical, critical-thinking, and problem-solving skills
Ability to independently identify issues, analyze alternatives, and recommend solutions
Strong business acumen and ability to connect workforce analytics with broader business and operational priorities
Excellent written and verbal communication skills
Strong stakeholder management and collaboration skills
Ability to influence decisions through data, insights, and fact-based recommendations
Proactive and detail-oriented, with the ability to manage multiple priorities in a fast-paced and evolving environment
Ability to perform standard office activities, including extended periods of computer use and participation in virtual and in-person meetings
External applicants must be eligible to work in the United States
This role does not offer sponsorship for work authorization

Benefits

Comp & perks

Annual short-term incentive program, subject to plan terms and eligibility requirements
Medical coverage
Dental coverage
Vision coverage
401(k) plan with employer match
Paid time off
Competitive compensation
Comprehensive benefits
Opportunities for growth, development, and collaboration
Inclusive and innovative work environment