Galderma

Administrative Assistant

• Provide high-level administrative support to multiple company executives
• Manage executive calendars, travel coordination, and expense reporting
• Manage executive email and phone correspondence
• Prepare and edit PowerPoint presentations for corporate leadership
• Coordinate logistics and materials for leadership meetings
• Assist HR with recruitment by scheduling interviews and coordinating candidate visits
• Maintain the functional organizational chart
• Reconcile monthly corporate credit card statements
• Collaborate with administrative assistants and leadership teams to plan and execute onsite and offsite meetings and events

Senior Administrative Assistant

• Provide high-level administrative support to multiple company executives
• Manage executive calendars, travel coordination, and expense reporting
• Manage executive email and phone correspondence
• Prepare and edit PowerPoint presentations for corporate leadership
• Coordinate logistics and materials for leadership meetings
• Assist HR with recruitment by scheduling interviews and coordinating candidate visits
• Maintain the functional organizational chart
• Reconcile monthly corporate credit card statements
• Collaborate with administrative assistants and leadership teams to plan and execute onsite and offsite meetings and events
• Handle confidential information with discretion
• Support special projects

Account Manager

• Achieve or exceed Galderma portfolio sales and execute strategic objectives across high-valued customers
• Promote Galderma’s prescription dermatology biologic and consumer product portfolio
• Acquire and maintain expertise in brand and segment strategy and tactics
• Provide expert product knowledge and promote demand for Rx products, including launching new products
• Execute integrated commercial selling strategies using knowledge of contracting and access platforms
• Apply market and industry insight
• Lead cross-functional account plans to drive portfolio penetration, retention, and growth for key accounts
• Analyze account and provider objectives to align market/patient access and field reimbursement functions
• Collaborate with internal and external stakeholders and use business analytics and customer insights to anticipate needs
• Oversee relationships with Key Opinion Leaders within the area
• Execute customer engagement initiatives to strengthen strategic partnerships
• Serve as liaison and primary contact for assigned contacts in Galderma’s commercial speaker bureau
• Plan, organize, and execute field-based activities in accordance with company and regulatory standards
• Travel regularly and perform work across customer sites, healthcare settings, conferences, and company locations

Account Manager, Immunology

Operations

• Lead, develop, and allocate Process Engineering resources supporting manufacturing operations, continuous improvement, and capital projects
• Lead the site Process Engineering organization and oversee its performance, development, and governance
• Drive improvements in process capability, yield, throughput, reliability, and OEE through data analysis, optimization, and new technologies
• Implement and maintain engineering standards, procedures, and best practices aligned with Global Engineering and business requirements
• Own site Manufacturing Equipment URS, functional requirement specifications, and equipment fit / machinability assessments for new and modified assets
• Provide site process and capacity data for global capacity modelling and manufacturing network planning
• Provide technical leadership and subject matter expertise for process and equipment issues, investigations, and root cause analysis
• Support capital projects through equipment selection, design reviews, commissioning, qualification, startup, and operational handover
• Support capacity planning and process optimization initiatives
• Collaborate with Maintenance & Reliability teams to maximize equipment performance, reliability, and lifecycle value
• Ensure engineering activities, manufacturing processes, and equipment comply with GMP requirements and support audit and inspection readiness
• Lead and support HAZOPs, PHAs, FMEAs, and risk assessments throughout the asset lifecycle
• Build partnerships across Operations, Quality, MS&T, Maintenance & Reliability, Supply Chain, EHS, Global Engineering, and external partners
• Provide technical guidance on manufacturing processes and equipment
• Report to the Site Engineering Head
• Participate in office activities, virtual and in-person meetings, cross-team collaboration, and occasional travel as needed

Manager, Process Engineering

Software Engineer

• Lead the local Plant Engineering and Operations function for safe, compliant, reliable, and efficient site operations
• Provide engineering leadership for manufacturing operations across Consumer Cosmetics, Rx/OTC, and Injectable Aesthetics areas
• Ensure engineering services support production continuity, product quality, EHS requirements, and regulatory compliance
• Interface with Operations, Quality, EHS, Technical Services, Validation, Procurement, and Global Engineering
• Lead site engineering governance forums, performance reviews, issue escalation, and improvement planning
• Oversee operation, maintenance, reliability, lifecycle planning, compliance, and continuous improvement of utility and facility systems
• Manage water, steam, compressed air, chilled water, electrical, HVAC, waste treatment, fire protection, buildings, grounds, and site infrastructure
• Drive preventive, predictive, and corrective maintenance, asset reliability, uptime, lifecycle performance, and KPI improvement
• Lead root cause analysis for significant equipment, utility, and infrastructure failures
• Maintain asset registers, equipment hierarchies, criticality assessments, spare-parts strategies, and lifecycle replacement plans
• Support site capital plans for asset renewal, reliability improvement, compliance remediation, and capacity expansion
• Ensure GMP, GDP, GEP, EHS, local regulatory, and company compliance
• Maintain engineering systems in an inspection-ready state and support documentation, change controls, deviations, CAPAs, validation, audits, and inspections
• Lead Integrated Facilities Management, including internal resources and outsourced hard and soft service providers
• Govern supplier performance, service levels, contracts, compliance, safety, costs, and continuous improvement
• Drive energy efficiency, water stewardship, waste and emissions reduction, decarbonization, and resource efficiency
• Manage engineering risk assessments, statutory inspections, permits, contractor safety, business continuity, and emergency response planning
• Provide engineering input into capital investment planning, project prioritization, project execution, commissioning, qualification, and handover
• Lead, coach, and develop the local engineering operations team
• Establish objectives, manage performance, create development plans, and support succession and resource planning
• Promote cross-functional teamwork with Operations, Quality, EHS, Technical Services, Validation, Finance, Procurement, and Global Engineering

Manager, Plant Engineering – Operations

• Lead the local Plant Engineering and Operations function for safe, compliant, reliable, and efficient site operations
• Provide engineering leadership for regulated manufacturing operations
• Ensure engineering services support production continuity, product quality, EHS requirements, and regulatory compliance
• Manage operation, maintenance, reliability, lifecycle planning, compliance, and continuous improvement of utility and facility systems
• Lead Integrated Facilities Management across internal resources and external service providers
• Implement Global Plant Engineering strategy, standards, asset reliability expectations, sustainability objectives, and compliance requirements locally
• Lead maintenance strategy execution, reliability improvement, root cause analysis, asset performance monitoring, and capital planning support
• Maintain engineering systems in an inspection-ready state and support audits, inspections, validation, deviations, CAPAs, and change controls
• Govern outsourced facilities service providers, contracts, service levels, compliance, safety, cost targets, and improvement plans
• Drive EHS, energy efficiency, water stewardship, waste reduction, emissions reduction, decarbonization, and business continuity initiatives
• Support capital projects, utility upgrades, infrastructure improvements, compliance remediation, capacity expansion, asset replacement, commissioning, qualification, and handover
• Lead, coach, and develop the local engineering operations team and establish capability, succession, and resource plans

Manager – Plant Engineering, Operations

• Lead the site Process Engineering organization
• Ensure performance, development, and governance of process engineering activities supporting manufacturing operations
• Ensure manufacturing processes and equipment are safe, compliant, reliable, and efficient
• Translate global engineering standards into sustainable site execution
• Report to the Site Engineering Head
• Lead, develop, and allocate Process Engineering resources
• Drive improvements in process capability, yield, throughput, reliability, and OEE through data analysis, optimization, and new technologies
• Implement and maintain engineering standards, procedures, and best practices
• Own site Manufacturing Equipment URS, functional requirement specifications, and equipment fit / machinability assessments
• Provide process and capacity data for global capacity modelling and manufacturing network planning
• Provide technical leadership for process and equipment issues, investigations, and root cause analysis
• Support capital projects through equipment selection, design reviews, commissioning, qualification, startup, and operational handover
• Support capacity planning and process optimization initiatives
• Collaborate with Maintenance & Reliability teams to maximize equipment performance, reliability, and lifecycle value
• Ensure engineering activities, manufacturing processes, and equipment comply with GMP requirements
• Support audit and inspection readiness
• Lead and support HAZOPs, PHAs, FMEAs, and risk assessments
• Build partnerships across Operations, Quality, MS&T, Maintenance & Reliability, Supply Chain, EHS, Global Engineering, and external partners
• Provide technical guidance on manufacturing processes and equipment to support operational and strategic objectives
• Participate in recruiter, hiring manager, and extended-team interview conversations

Manager

• Assist accounts in gaining access to Galderma’s biologic treatment
• Provide access assistance, education, and general support to patients with prurigo nodularis and atopic dermatitis
• Optimize the experience for patients and accounts
• Identify, troubleshoot, and resolve access challenges for patients prescribed Galderma products
• Educate and support accounts on patient support services and product access
• Support strategic and tactical initiatives within the assigned geographic region
• Support the Regional Sales Manager and 5–7 Account Managers
• Adhere to compliance business rules protecting patient confidentiality and access to care
• Resolve field-based access issues as the escalation point for Sales Managers in the assigned region
• Partner with Sales, Market Access, Patient Services, specialty pharmacies, and HUB services
• Help customers reduce non-clinical barriers to therapy access
• Educate dermatology customers on Galderma patient services through meetings, business reviews, and educational programs
• Report directly to the Field Access Director team
• Travel regularly to customer sites, healthcare settings, conferences, and company locations

Field Access Manager, Immunology

• Assist accounts in gaining access to Galderma’s biologic treatment
• Provide access assistance, education, and general support to patients with prurigo nodularis and atopic dermatitis
• Partner with US cross-functional stakeholders and external partners
• Optimize the experience for patients and accounts
• Identify, troubleshoot, and resolve access challenges for patients prescribed Galderma products
• Deliver information and education on patient support services and product access to resolve complex reimbursement challenges
• Support strategic and tactical initiatives within the assigned geographic region, supporting the Regional Sales Manager and 5–7 Account Managers
• Adhere to complex compliance business rules to ensure patient confidentiality and access to care
• Serve as the escalation point for field-based access issues for Sales Managers in the assigned region
• Partner with Sales, Market Access, Patient Services, Specialty Pharmacies, and HUB services to improve the patient journey
• Act as a subject matter expert in reducing non-clinical barriers to therapy access
• Educate dermatology customers on Galderma patient services through meetings, business reviews, and educational programs
• Travel regularly and perform work across customer sites, healthcare settings, conferences, and company locations

• Maintain and develop business through direct sales of medical skincare products to physicians and skincare professionals
• Promote and sell products to current and potential customers within a defined geography
• Initiate actions to increase sales and market share
• Develop direct selling techniques and market strategies to expand product demand
• Coordinate physician training programs, practice in-services, and events
• Provide technical product and procedure expertise to customers
• Build professional relationships and establish credibility and rapport with customers
• Implement and execute key marketing strategies
• Maintain communication and working relationships with co-workers, physicians, and healthcare providers
• Participate in scheduled sales meetings, conference calls, and other business activities
• Model honesty, integrity, and company standards and policies
• Establish territory routing plans based on priorities and travel-and-expense budget
• Analyze and control expenditures to meet budgetary requirements
• Perform other related duties as required

Analyst

• Collect, analyze, and interpret workforce and contact center operational data to identify trends, patterns, risks, and opportunities
• Translate complex datasets into actionable insights supporting workforce and operational decisions
• Conduct root cause analyses related to service levels, staffing, capacity, productivity, and workforce performance
• Recommend actions to improve operational effectiveness
• Develop and enhance predictive models for workforce forecasting and planning
• Develop data-driven staffing and capacity models aligned with business objectives and operational requirements
• Support short- and long-term workforce planning, forecasting, scheduling, and intraday management
• Perform scenario modeling to evaluate workforce implications of changing demand, staffing, productivity, and business requirements
• Identify opportunities to improve staffing efficiency, capacity utilization, productivity, and cost management
• Support workforce forecasts and identify staffing gaps, risks, and opportunities
• Develop and maintain workforce reports, dashboards, and analytical tools using SQL, Power BI, Excel, PowerPoint, Workday, and other relevant technologies
• Establish and maintain accurate, consistent, and reliable workforce metrics
• Translate analytical findings into recommendations and executive-ready insights
• Present complex information to technical and non-technical audiences
• Identify opportunities to automate and improve workforce reporting and analytics
• Define, track, and analyze KPIs related to workforce efficiency, service levels, productivity, capacity, and operational effectiveness
• Monitor performance trends and identify risks, opportunities, and intervention areas
• Benchmark performance against internal targets and industry standards
• Recommend process improvements for WFM operations and organizational effectiveness
• Measure the impact of workforce initiatives and provide continuous-improvement recommendations
• Leverage Workday and workforce management/contact center platforms, including AWS Connect, NICE, Alvaria, or similar technologies
• Integrate Workday workforce and organizational data with operational data sources
• Use advanced analytics tools and enterprise data platforms to improve workforce information
• Support implementation and integration of new tools, technologies, and processes
• Partner with HR, HRBPs, Technology, Operations, and business teams to improve data quality, reporting efficiency, and system capabilities
• Automate manual processes and increase the scalability of workforce analytics
• Participate in virtual and in-person meetings and collaborate across teams
• Travel occasionally as required by business needs

Senior Analyst, Workforce Analytics

• Maintain and develop business through direct sales of medical skincare products to physicians and skincare professionals
• Promote and sell products to current and potential customers within a defined geography
• Initiate actions to increase sales and market share
• Develop direct selling techniques and market strategies to expand product demand
• Coordinate physician training programs, practice in-services, and events
• Provide technical product and procedure expertise to customers
• Build professional relationships and establish credibility and rapport with customers
• Implement and execute key marketing strategies
• Establish and maintain communications and working relationships with coworkers, physicians, and healthcare providers
• Participate in scheduled sales meetings, conference calls, and other business activities
• Model honesty, integrity, and behaviors consistent with company standards and policies
• Establish an effective territory routing plan based on area priorities and travel and entertainment budget
• Analyze and control expenditures to meet budgetary requirements
• Perform other related duties as required

• Collect, analyze, and interpret workforce and contact center operational data to identify trends, patterns, risks, and opportunities
• Translate complex datasets into actionable insights supporting workforce and operational decisions
• Conduct root cause analyses related to service levels, staffing, capacity, productivity, and workforce performance
• Recommend actions to improve operational effectiveness
• Develop and enhance predictive models for workforce forecasting and planning
• Develop data-driven staffing and capacity models aligned with business objectives and operational requirements
• Support short- and long-term workforce planning, forecasting, scheduling, and intraday management
• Perform scenario modeling evaluating changes in demand, staffing, productivity, and business requirements
• Identify opportunities to improve staffing efficiency, capacity utilization, productivity, and cost management
• Support workforce forecasts and identify staffing gaps, risks, and opportunities
• Develop and maintain workforce reports, dashboards, and analytical tools using SQL, Power BI, Excel, PowerPoint, Workday, and other relevant technologies
• Establish and maintain accurate, consistent, and reliable workforce metrics
• Translate analytical findings into recommendations and executive-ready insights
• Present complex information to technical and non-technical audiences
• Automate and improve workforce reporting and analytics
• Define, track, and analyze KPIs related to workforce efficiency, service levels, productivity, capacity, and operational effectiveness
• Monitor performance trends and identify risks, opportunities, and areas requiring intervention
• Benchmark performance against internal targets and industry standards
• Recommend process improvements that strengthen WFM operations and organizational effectiveness
• Measure the impact of workforce initiatives and recommend continuous improvements
• Leverage Workday and workforce management/contact center platforms, including AWS Connect, NICE, Alvaria, or similar technologies
• Integrate Workday workforce and organizational data with operational data sources
• Use advanced analytics tools and enterprise data platforms to improve workforce information
• Support implementation and integration of new tools, technologies, and processes
• Partner with HR, HRBPs, Technology, Operations, and business teams to improve data quality, reporting efficiency, and system capabilities
• Identify opportunities to automate manual processes and increase scalability of workforce analytics
• Collaborate across teams; occasional travel may be required depending on business needs

Medical Science Liaison

• Support the U.S. Nemolizumab team as an internal medical and scientific expert
• Develop and maintain professional relationships with physicians, healthcare providers, nurse practitioners, physician assistants, clinical investigators, and professional organizations
• Provide proactive and reactive scientific information on Nemolizumab in assigned areas
• Identify key opinion leaders and cultivate expert and influencer networks
• Prepare and execute KOL engagement plans and maintain US KOL and institution plans
• Collaborate with healthcare professionals on algorithms and guidelines
• Execute qualitative and quantitative metrics required by the US medical affairs strategy
• Collect and communicate medical insights and feedback to support medical affairs strategies
• Conduct disease awareness activities and provide education on atopic dermatitis and prurigo nodularis
• Provide drug, mechanism-of-action, and emerging clinical information to healthcare providers
• Support patient groups, educational foundations, professional organizations, and disease-state advocacy groups
• Identify research gaps and facilitate data-generation opportunities, including posthoc analyses, IITs, and Medical Affairs-sponsored studies
• Attend scientific congresses, engage stakeholders, prepare congress summaries, and present competitor analyses and key perspectives internally
• Maintain current knowledge through relevant scientific literature
• Develop and conduct external and internal trainings and continuing education
• Ensure activities comply with legal and compliance guidelines
• Support advisory-board planning and execution and review speaker presentations

• Serve as an internal expert supporting the U.S. Nemolizumab team
• Develop and maintain professional relationships with physicians, healthcare providers, nurse practitioners, physician assistants, clinical investigators, and professional organizations
• Provide proactive and reactive scientific information about Nemolizumab in a compliant manner
• Identify key opinion leaders and cultivate a network of experts
• Prepare and execute KOL engagement plans and maintain US KOL and institution plans
• Collaborate with healthcare professionals on algorithms and guidelines
• Execute qualitative and quantitative metrics required by the US medical affairs strategy
• Gather and communicate medical insights and feedback to support medical affairs strategies
• Conduct disease-awareness activities and educate healthcare providers on disease-state concepts
• Provide drug, mechanism-of-action, and emerging clinical information to healthcare providers
• Support patient groups, educational foundations, disease-state advocacy groups, and professional organizations
• Identify research gaps and facilitate data-generation opportunities, including posthoc analyses, IITs, and Medical Affairs-sponsored studies
• Attend scientific congresses, engage external stakeholders, prepare congress summaries, and present perspectives to internal stakeholders
• Maintain current knowledge of atopic dermatitis and prurigo nodularis through scientific literature review
• Develop and conduct external and internal trainings and continuing education
• Ensure stakeholder activities comply with legal and compliance guidelines
• Support advisory-board planning and execution and review physician speaker presentations
• Territory includes NC, SC, GA, and TN