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Funding Administration Specialist, Customer Support – Heat Pumps & Solar PV
Galvanek Bau GmbH. Apply for the BZA ID . Guide customers through the KfW portal . Follow up on approval letters . Conduct welcome calls . Support customers from contract signing through project completion . Analyze sources of error in
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing complex customer inquiries and projects, ensuring compliance with quality standards while providing exceptional customer support throughout the project lifecycle. Possesses strong communication skills and the ability to handle multiple cases effectively under time pressure.
Highest-signal resume keywords
Experience Applying For FundingCustomer Service ManagementProject CoordinationCommercial TrainingEmpathy In Customer Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Funding ProcessingProject ManagementOrder ManagementSubcontractor ManagementScheduling
Soft Skills
PersistenceEmpathyTime Management
Tools & Technologies
KfW Portal
Industry Keywords
Heat Pump IndustrySolar PV IndustryCustomer Success
About the role
Key responsibilities & impact- Apply for the BZA ID
- Guide customers through the KfW portal
- Follow up on approval letters
- Conduct welcome calls
- Support customers from contract signing through project completion
- Analyze sources of error in the customer journey
- Introduce quality standards and ensure compliance
- Coordinate site briefing appointments
- Escalate customer issues at an early stage
- Hand over customers to the Customer Success team
Requirements
What you’ll need- Experience applying for and processing funding, ideally in the heat pump or solar PV industry
- Experience managing complex customer inquiries and projects in parallel; managing 25–50 cases is desirable
- Ability to meet deadlines and work under time pressure
- Persistence and empathy in customer communication
- Experience dealing with uncertain or persistent customers is an advantage
- Commercial training or a degree, plus professional experience in inside sales, customer service, scheduling, order management, subcontractor management, or a similar service environment
- Knowledge of heat pumps or solar PV systems is not required
- Willingness to work four days per week in Nuremberg and one day remotely
Benefits
Comp & perks- Modern office at Wöhrder See in Nuremberg, equipped with modern tools and no paperwork
- Mobile office: four days in Nuremberg, one day remotely
- Permanent employment contract
- Free employee parking in the parking garage with direct access to the office
- Free hot drinks and water, including oat or almond milk
- Genuine responsibility and a direct influence on company processes
- Freedom to shape and develop the operational setup
- Team events, including a ski trip to Ischgl, a five-day trip to Croatia, and regular events
- Feedback throughout the application process