Galvanek Bau GmbH

Agent

• Represent the company on-site after the sales process and build customer trust
• Carry out millimeter-accurate LiDAR scans of customers’ homes
• Conduct drone surveys for PV system planning
• Document results in the app
• Complete post-processing within 36 hours
• Plan appointments independently and group them regionally within a radius of up to 400 km
• Provide customers with a first-class appointment experience after they purchase a heat pump or PV system

Field Service Agent, Career Changer

Customer Support

• Apply for the BZA ID
• Guide customers through the KfW portal
• Follow up on approval letters
• Conduct welcome calls
• Support customers from contract signing through project completion
• Analyze sources of error in the customer journey
• Introduce quality standards and ensure compliance
• Coordinate site briefing appointments
• Escalate customer issues at an early stage
• Hand over customers to the Customer Success team

Field Service Agent, Career Changer

Funding Administration Specialist, Customer Support – Heat Pumps & Solar PV