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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in contract management, including drafting, reviewing, and negotiating agreements while ensuring compliance with legal and regulatory frameworks. Proficient in managing contract lifecycle management (CLM), customer relationship management (CRM), and enterprise resource planning (ERP) systems to support organizational objectives.
Highest-signal resume keywords
Contract Lifecycle Management (CLM)Customer Relationship Management (CRM)Enterprise Resource Planning (ERP)Contract NegotiationQuote-To-Cash Processes
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Contract ManagementDrafting AgreementsReviewing Customer RedlinesContract ExtensionsContract RenewalsMS Office (Word, Outlook)ExcelPowerPointSalesforce.comNetSuite
Soft Skills
Effective CommunicationEmpathyCustomer Service
Tools & Technologies
Agreement Management SoftwareContract Management SystemsDocuSign IAM
Industry Keywords
PharmaceuticalBiotechnologyMedical DeviceCorporate ComplianceFDA Regulations
Tech Stack
Tools & technologiesERPSFDC
About the role
Key responsibilities & impact- Serve as the initial point of contact for contract requests and certain compliance functions
- Respond to a high volume of daily contract-related inquiries within department-established response time
- Manage contract management systems and procedures
- Educate and train internal customers on contract management systems and procedures
- Maintain contract entitlements in ERP, CRM, and Agreement Management software
- Draft agreements and review customer redlines
- Coordinate cross-functionally with Legal, Finance, Operations, and other stakeholders to redline agreements
- Partner with Sales to negotiate agreements directly with customers via email or video calls
- Drive contract extensions and renewals
- Partner with Customer Service and Sales to ensure customer adherence to contracts and Galvanize adherence to contract entitlements
- Update CLM, CRM, and ERP systems with contract data and retain related documents
- Assist the Vice President of Legal and delegates with retrieving contract documents as needed
Requirements
What you’ll need- Bachelor's Degree (BA/BS) in a related degree or equivalent years of education and experience
- At least 5 years' experience as a contract administrator
- At least 3 years working directly with external clients
- At least 2 years’ experience in customer service
- Demonstrated knowledge of quote-to-cash processes
- Ability to communicate with customers effectively and with empathy
- Expert-level MS Office skills in MS Word and Outlook
- Intermediate level in Excel and PowerPoint
- Experience with contract lifecycle management (CLM), customer relationship management (CRM), and enterprise resource planning (ERP) systems
- Preferred: experience at a pharmaceutical/biotechnology/medical device organization
- Preferred: knowledge of corporate compliance issues confronting the medical device industry
- Preferred: knowledge of the legal and regulatory framework affecting the medical device industry, including sales and marketing fraud and abuse issues, OIG and other industry guidance documents, and FDA regulations on promotion of marketed products
- Preferred: experience with Salesforce.com, NetSuite, and DocuSign IAM
Benefits
Comp & perks- Medical coverage
- Dental coverage
- Vision coverage
- Life insurance
- Short-term disability protection
- Long-term disability protection
- 401(k)
- Flexible paid time off
