Senior Client Success Manager – Large Market

Garner Health

. Own and manage large-market client and broker relationships across a high-volume book of business of 25–30 accounts .

Posted 9/15/2026full-timeRemote • New York • United StatesSenior💰 $120,000 - $140,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing large B2B client relationships within the healthcare and benefits industry, focusing on engagement, client satisfaction, and net revenue retention. Proficient in project management, data analysis, and delivering impactful presentations to stakeholders.

Highest-signal resume keywords

Client ManagementProject ManagementData-Driven MindsetStrong Written CommunicationExecutive Presence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementKPI TrackingEngagement PlanningRisk ManagementData Analysis

Soft Skills

Problem-SolvingAttention to DetailCollaborationProactive ApproachOrganizational Skills

Industry Keywords

B2BHealthcareBenefitsClient SatisfactionNet Revenue Retention

About the role

Key responsibilities & impact

Own and manage large-market client and broker relationships across a high-volume book of business of 25–30 accounts
Execute key workflows, monitor account health, and proactively address risks
Track and analyze client success KPIs, translating insights into action plans that drive engagement and retention
Develop and execute engagement plans aligned to client goals and own engagement-related KPIs
Manage concurrent client projects, timelines, priorities, and deliverables
Collaborate with Strategic Account Management, Sales, and Concierge/Member Services to meet client needs and achieve engagement goals
Lead client meetings and communications with stakeholders and broker partners
Represent the company in virtual and in-person client-facing sessions
Develop and deliver client reports, presentations, and educational sessions

Requirements

What you’ll need

5+ years of experience managing a large, high-performing B2B book of business, preferably in the healthcare and benefits industry
Proven track record of driving engagement, client satisfaction, and net revenue retention (NRR)
Expertise in client management, including executive relationships and day-to-day account management
Experience navigating complex client and broker stakeholder environments
Exceptional project management and organizational skills
Ability to manage competing priorities and execute with precision and strong attention to detail
Data-driven mindset using KPIs and client insights to identify risks, optimize engagement, and drive measurable ROI
Strong written communication and presentation skills
Strong executive presence and a proactive, solutions-oriented approach
Proven curiosity and independent problem-solving skills
Ability to collaborate cross-functionally with internal teams
Willingness to travel up to 25% of the time

Benefits

Comp & perks

Equity incentive plan
Flexible PTO
Medical plan options
Dental plan options
Vision plan options
401(k) with company match
Flexible spending accounts
Teladoc Health