Garner Health

Manager

• Retain and upsell small and mid-market employer clients with 250–1,000 lives
• Collaborate with Account Managers to ensure excellent client experiences and expected results
• Advise clients as a trusted strategic partner on plan design, cost trends, and plan performance
• Establish and manage strategic broker and client relationships
• Monitor client health, anticipate strategic needs, and execute proactive plans addressing account risks
• Partner with finance, product, data, and technology teams to deliver reports demonstrating Garner’s value and ROI
• Drive improved Net Revenue Retention and other KPIs for the book of business
• Report to the Director, Strategic Accounts

Senior Strategic Accounts Manager – Mid-Market

Full-stack Engineer

• Use AI to build, optimize, and maintain software systems
• Collaborate across disciplines to understand the healthcare domain and iterate on projects
• Protect users’ privacy and security through best practices
• Work on systems analyzing billions of medical records to rank healthcare providers
• Help shape the future of healthcare through AI and systemic healthcare reform

Software Engineer III

Customer Success Manager

• Own and manage mid-market client and broker relationships across a high-volume book of business of 50–60 accounts
• Execute key workflows, monitor account health, and proactively address risks
• Track and analyze client success KPIs and translate insights into action plans driving engagement and retention
• Develop and execute engagement plans aligned to client goals
• Manage concurrent client projects, timelines, priorities, and deliverables
• Collaborate with Strategic Account Management, Sales, and Concierge (Member Services)
• Lead client meetings and communications with stakeholders and broker partners
• Provide education, insights, and actionable recommendations
• Represent Garner in virtual and in-person client-facing sessions, with up to 20% travel
• Develop and deliver client reports, presentations, and educational sessions

Senior Client Success Manager – Mid-Market

General Counsel

• Manage the Company’s commercial transactions from end-to-end
• Review, draft, and negotiate commercial agreements
• Advise internal stakeholders on risks and business goals
• Develop, improve, and scale contract management processes and systems
• Draft, review, and negotiate master service agreements, business associate agreements, vendor agreements, data use agreements, data protection agreements, partnership agreements, non-disclosure agreements, and employment-related agreements
• Maintain and improve contract templates, approval matrices, and internal transactional guidance
• Manage and develop contract lifecycle management processes to boost efficiency and support scale
• Provide generalist support for day-to-day legal issues as needed
• Report to the General Counsel

Senior Commercial Counsel

Financial Planning and Analysis

• Lead monthly GTM reporting, including pipeline generation, conversion, CAC, and pipe-to-spend by channel, with variance analysis for leadership
• Own the GTM budget and re-forecast cycle, including the demand-generation envelope and in-year channel reallocations
• Build and own the pipeline coverage model by segment and channel to hit bookings targets
• Own GTM unit economics, including CAC, payback, LTV, and net revenue retention by segment, plus measurement standards
• Partner on sales capacity planning, including quota coverage, representative ramp, territory productivity, and required headcount
• Partner with the CRO and CMO as the finance counterpart in pipeline reviews, channel decisions, and budget reallocations
• Conduct ad-hoc financial analysis for new business opportunities
• Report to the Director, FP&A
• Help build scalable processes and inform company strategy through financial analysis

FP&A Manager, GTM

Security Engineer

• Provide technical leadership in securing networks, systems, applications, and databases
• Participate in the Security Engineering on-call rotation to respond to security incidents
• Embed security into the build pipeline through automated SAST/DAST testing and policy enforcement
• Oversee vulnerability management and associated remediation efforts
• Educate engineers and advocate for a Security oriented culture across the engineering organization

Senior Security Engineer

• Serve as a technical anchor for Garner’s security function
• Lead technical security design and review processes for security-critical systems
• Ensure new features meet standards for data protection and resilience
• Apply technical security expertise to complex business and technical challenges
• Identify inefficient or insufficient technical paths and redirect efforts toward higher ROI
• Create and implement automated defenses for security monitoring and incident response
• Translate broad security objectives into defined deliverables and architectural requirements
• Provide high-level feedback during code and design reviews
• Foster a security-first development culture

Staff Security Engineer

• Own and manage large-market client and broker relationships across a high-volume book of business of 25–30 accounts
• Execute key workflows, monitor account health, and proactively address risks
• Track and analyze client success KPIs, translating insights into action plans that drive engagement and retention
• Develop and execute engagement plans aligned to client goals and own engagement-related KPIs
• Manage concurrent client projects, timelines, priorities, and deliverables
• Collaborate with Strategic Account Management, Sales, and Concierge/Member Services to meet client needs and achieve engagement goals
• Lead client meetings and communications with stakeholders and broker partners
• Represent the company in virtual and in-person client-facing sessions
• Develop and deliver client reports, presentations, and educational sessions