Senior Client Success Manager – Mid-Market

Garner Health

. Own and manage mid-market client and broker relationships across a high-volume book of business of 50–60 accounts .

Posted 9/28/2026full-timeRemote • New York • United StatesSenior💰 $125,000 - $150,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing mid-market client relationships and driving engagement through data-driven insights and proactive solutions. Proven ability to execute project management and deliver exceptional client experiences in the healthcare and benefits industry.

Highest-signal resume keywords

Client Management ExpertiseProject Management SkillsData-Driven MindsetStrong Written CommunicationHealthcare Industry Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

B2B Account ManagementKPI Tracking and AnalysisEngagement Plan DevelopmentClient ReportingPresentation Skills

Soft Skills

Proactive ApproachAttention to DetailOrganizational SkillsSolutions-Oriented MindsetExecutive Presence

Industry Keywords

HealthcareBenefits IndustryClient SatisfactionNet Revenue RetentionStakeholder Management

About the role

Key responsibilities & impact

Own and manage mid-market client and broker relationships across a high-volume book of business of 50–60 accounts
Execute key workflows, monitor account health, and proactively address risks
Track and analyze client success KPIs and translate insights into action plans driving engagement and retention
Develop and execute engagement plans aligned to client goals
Manage concurrent client projects, timelines, priorities, and deliverables
Collaborate with Strategic Account Management, Sales, and Concierge (Member Services)
Lead client meetings and communications with stakeholders and broker partners
Provide education, insights, and actionable recommendations
Represent Garner in virtual and in-person client-facing sessions, with up to 20% travel
Develop and deliver client reports, presentations, and educational sessions

Requirements

What you’ll need

4+ years of experience managing a large, high-performing B2B book of business
Proven track record of driving engagement, client satisfaction, and NRR
Healthcare and benefits industry experience preferred
Demonstrated client management expertise, including executive relationships and day-to-day account management
Experience navigating complex client and broker stakeholder environments
Exceptional project management and organizational skills
Ability to manage competing priorities and execute with precision and strong attention to detail
Data-driven mindset using KPIs and client insights
Strong written communication, presentation, and executive presence
Proactive, solutions-oriented approach
Passion for delivering an outstanding client experience in a fast-paced environment

Benefits

Comp & perks

Equity incentive plan
Flexible PTO
Medical plan options
Dental plan options
Vision plan options
401(k) with company match
Flexible spending accounts
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