Senior Strategic Accounts Manager – Mid-Market

Garner Health

. Retain and upsell small and mid-market employer clients with 250–1,000 lives .

Posted 10/2/2026full-timeRemote • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates deep knowledge in health plan design and benefits, with a proven track record in client retention and upselling within the employee benefits sector. Capable of navigating complex strategic situations while delivering exceptional client experiences and measurable results.

Highest-signal resume keywords

Health Plan DesignClient RetentionUpselling StrategiesAccount ManagementEmployee Benefits Consulting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Benefits StrategyCost Performance AnalysisKPI AchievementStrategic PlanningData Reporting

Soft Skills

Excellent CommunicationPresentation SkillsProblem SolvingAdaptabilityAccountability

Industry Keywords

Employer ClientsSmall and Mid-MarketClient Health MonitoringStrategic PartnershipsNet Revenue Retention

About the role

Key responsibilities & impact

Retain and upsell small and mid-market employer clients with 250–1,000 lives
Collaborate with Account Managers to ensure excellent client experiences and expected results
Advise clients as a trusted strategic partner on plan design, cost trends, and plan performance
Establish and manage strategic broker and client relationships
Monitor client health, anticipate strategic needs, and execute proactive plans addressing account risks
Partner with finance, product, data, and technology teams to deliver reports demonstrating Garner’s value and ROI
Drive improved Net Revenue Retention and other KPIs for the book of business
Report to the Director, Strategic Accounts

Requirements

What you’ll need

Deep health plan design and benefits knowledge, including experience advising employer clients on benefits strategy and cost performance
4+ years of experience in a commercially-oriented consultant/broker, account management, or sales role in the employee benefits space
Proven results achieving retention and upsell targets year over year
Ability to work in an ambiguous, rapidly evolving, and fast-paced startup environment
Excellent communication, presentation, and articulation skills
Demonstrated ability to solve problems in ambiguous strategic situations
Ability to operate with individual accountability and commitment to authentic feedback

Benefits

Comp & perks

Bonus-eligible
Eligible to participate in equity incentive plans
Flexible PTO
Medical/Dental/Vision plan options
401(k) with company match
Flexible spending accounts
Teladoc Health
Remote work
Occasional travel to HQ
Competitive benefits plans