Client Value Manager

Gartner

. Conduct client interviews to capture objective, first-hand client value statements and feedback .

Posted 11/7/2026full-timeUnited StatesJuniorMid-Level💰 $72,000 - $100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in conducting client interviews and creating actionable Voice of Client (VoC) insights to enhance client experience and inform strategic decisions. Proficient in problem-solving, analytical thinking, and fostering stakeholder partnerships to integrate VoC into workflows.

Highest-signal resume keywords

Client InterviewingVoice of Client (VoC) InsightsStakeholder CollaborationAnalytical Problem SolvingMS Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client Value StatementsData Quality GovernanceRisk MitigationNeeds-Based DiscussionsAnalysis Completion

Soft Skills

Interpersonal SkillsCommunication SkillsOrganizational SkillsCritical ThinkingTeam Collaboration

Tools & Technologies

MS ExcelMS PowerPoint

Industry Keywords

IT IndustryGartner's Product PortfolioC-Level EngagementStrategic Accounts ProgramVoC Visibility

About the role

Key responsibilities & impact

Conduct client interviews to capture objective, first-hand client value statements and feedback
Create actionable Voice of Client (VoC) insights to strengthen value articulation, inform renewal strategy, support retention and growth, and enhance client experience
Work with Strategic Accounts Programs to schedule and conduct client interviews, prioritizing C-Level and Guided interactions
Identify the top three C-Level priorities for SAP accounts
Innovate interview approaches for C-Level, New to Role, and unengaged clients
Identify and escalate individual and account-level risks
Partner with Sales and Service teams on risk mitigation efforts
Create high-quality, actionable VoC insights for internal stakeholders
Meet CVM Program SLAs while maintaining data quality and governance
Participate in pilots and deploy new mechanisms to increase VoC visibility
Contribute to targeted VoC efforts and cross-functional Strategic Accounts Program projects
Foster stakeholder partnerships to integrate VoC into decision-making and workflows

Requirements

What you’ll need

Bachelor's Degree or equivalent; Masters a plus
2-4 years of professional experience in services required
1+ years' experience having technical, needs-based discussions with clients at major organizations
1+ years' experience in completing analysis or problem solving
Experience working in the IT industry strongly preferred
Experience using interpersonal and communication skills to work collaboratively with a variety of stakeholders, including clients
Knowledge of information technology and/or Gartner's product portfolio strongly preferred
Excellent client focus and ability to build rapport
Ability to probe on value delivery and capture value through active listening and rapid, diligent notetaking
Strong organizational skills and ability to prioritize multiple items and work across multiple team members
Strong problem solving and analytical skills with ability to translate them into actionable plans
Ability to conceptualize solutions to influence different stakeholders
Ability to work with, influence and manage resources from different organizations
Ability to synthesize ideas into simple, concise statements and clearly present and articulate ideas
Proficient in MS Office suite, including Excel and PowerPoint
Excellent critical thinking, analytical and problem-solving skills
Drives collaboration and is a strong team player

Benefits

Comp & perks

Hybrid work environment with flexibility to work virtually when productive and meet colleagues in person
Generous PTO
401k match up to $7,200 per year
Opportunity to purchase company stock at a discount
Annual bonus plan based on company and individual performance or role-based, uncapped sales incentive plan
Market-leading benefit programs