Collections Specialist

Gartner

. Ensure timely collection of client invoice payments .

Posted 10/14/2026full-timeUnited StatesMid-LevelSenior💰 $41,000 - $57,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing the cash collection process, ensuring timely invoice payments, and maintaining accurate records in Oracle Fusion and ERP systems. Strong communication and analytical skills are essential for resolving discrepancies and achieving collection targets.

Highest-signal resume keywords

Cash Collection ManagementOracle Fusion ProficiencyClient Account ReconciliationExcellent Communication SkillsAnalytical Problem-Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Cash Collection ProcessInvoice ManagementTransaction RecordingClient Account ReconciliationData Analysis

Soft Skills

Interpersonal SkillsTime ManagementDetail-OrientedTeam CollaborationCustomer Service

Tools & Technologies

Oracle FusionMicrosoft PlatformsCRM Systems

Industry Keywords

CollectionsCustomer ServiceSales SupportInvoice DiscrepanciesRisk Reporting

Tech Stack

Tools & technologies

ERPOracle

About the role

Key responsibilities & impact

Ensure timely collection of client invoice payments
Manage the end-to-end cash collection process using global collection templates and best practices
Oversee collection-related email correspondence
Record transaction updates and collection notes in Oracle Fusion and the ERP system
Respond to client and internal business unit inquiries within established SLAs
Initiate and facilitate resolution of invoice discrepancies and required invoice updates
Prepare and present monthly risk reports to Finance and Sales Leadership
Perform client account reconciliations and provide statements to clients
Investigate invalid contact information when clients do not respond
Achieve or exceed monthly and quarterly collection targets
Participate in Team NCVI projects to improve invoice accuracy, presentation, and collection efficiency
Recommend departmental improvements
Retrieve and provide requested client documentation
Coordinate invoice updates or reissuance with internal departments and stakeholders
Escalate transactions meeting global risk criteria and invoice delays outside SLAs
Contact clients at least every 15 days to obtain payment commitments for overdue invoices
Send revised invoices directly to clients or coordinate portal submission within 48 hours
Respond to sales team inquiries within established SLAs

Requirements

What you’ll need

3 or more years of related office experience in Customer Service, Collections, or Sales Support
Proficient in all Microsoft Platforms
Oracle and CRM system knowledge is a plus
Excellent oral and written communication skills
Ability to engage diverse audiences across levels, cultures, and geographies
Strong listening, interpersonal, tact, and customer service skills
Strong initiative and excellent time management
Ability to work effectively in fast-paced, high-pressure, constantly changing environments while meeting tight deadlines
Detail-oriented with strong analytical and problem-solving skills
Collaborative and reliable team player
High School Diploma, or equivalent work experience preferred

Benefits

Comp & perks

Career development opportunities
Industry-leading training and development programs
Performance-based recognition and rewards
Flexible work environment supporting work-life balance
Generous paid time off (PTO)
401(k) match up to $7,200 per year
Opportunity to purchase company stock at a discount
Annual bonus plan based on company and individual performance, or role-based, uncapped sales incentive plan
Equal employment opportunity and reasonable accommodation support