Collections Specialist

Gartner

. Ensure timely collection of client invoice payments .

Posted 10/14/2026full-timeUnited StatesMid-LevelSenior💰 $41,000 - $57,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing the cash collection process, ensuring timely invoice payments, and maintaining accurate records in Oracle Fusion. Strong analytical and problem-solving skills are essential for resolving discrepancies and achieving collection targets.

Highest-signal resume keywords

Cash Collection ManagementOracle Fusion ProficiencyCustomer Service ExperienceAnalytical Problem-SolvingEffective Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Cash Collection ProcessInvoice ReconciliationTransaction RecordingRisk ReportingInvoice Discrepancy Resolution

Soft Skills

Interpersonal SkillsTime ManagementDetail-OrientedTeam CollaborationInitiative

Tools & Technologies

Microsoft PlatformsOracleCRM Systems

Industry Keywords

Client InvoicingSales SupportCollectionsCustomer EngagementSLA Management

Tech Stack

Tools & technologies

ERPOracle

About the role

Key responsibilities & impact

Ensure timely collection of client invoice payments
Manage the end-to-end cash collection process using global collection templates and best practices
Oversee collection-related email correspondence
Record transaction updates in the ERP system and document collection notes in Oracle Fusion
Respond to client and internal business unit inquiries within established SLAs
Initiate and facilitate resolution of invoice discrepancies and required invoice updates
Prepare and present monthly risk reports to Finance and Sales Leadership
Provide sales teams with updates on outstanding risk invoices
Perform client account reconciliations and provide statements
Investigate and resolve invalid client contact information
Achieve or exceed monthly and quarterly collection targets
Participate in Team NCVI projects to improve invoice accuracy, presentation, and collection efficiency
Recommend departmental improvements
Retrieve and provide requested client documentation
Coordinate with internal departments to update or reissue invoices
Escalate and reassign transactions meeting global risk criteria
Contact clients about overdue invoices and obtain payment commitments at least every 15 days or as directed
Ensure revised invoices are delivered or submitted to clients within 48 hours of updates
Escalate invoice delays outside Order Management and Billing SLAs to Collections Management
Respond to sales team inquiries within established SLAs

Requirements

What you’ll need

Proficient in all Microsoft Platforms
Oracle and CRM system knowledge is a plus
3 or more years of related office experience in Customer Service, Collections, or Sales Support
Excellent oral and written communication skills
Ability to engage diverse audiences across levels, cultures, and geographies
Strong listening, interpersonal, tact, and customer service skills
Strong initiative and excellent time management
Ability to perform effectively in fast-paced, high-pressure, constantly changing environments while meeting tight deadlines
Detail-oriented with strong analytical and problem-solving skills
Collaborative, reliable team player
High School Diploma, or equivalent work experience preferred

Benefits

Comp & perks

Comprehensive compensation and benefits package
Career development opportunities
Training and development programs
Performance-based recognition and rewards
Flexible work environment supporting work-life balance
Generous PTO
401(k) match up to $7,200 per year
Opportunity to purchase company stock at a discount
Hybrid work environment with virtual work flexibility and in-person collaboration