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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong expertise in managing enterprise accounts, utilizing Salesforce CRM, and leveraging data-driven strategies to enhance client relationships and drive business growth. Proficient in drafting complex quotes and collaborating with cross-functional teams to ensure successful contract negotiations and renewals.
Highest-signal resume keywords
Salesforce CRM ExperienceEnterprise Account ManagementComplex Quote DraftingAnalytic SkillsProcess Improvement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Excel ProficiencyDeal Hub ExperienceContract Document CreationData AnalysisProject Management
Soft Skills
Interpersonal SkillsCollaboration SkillsWritten CommunicationProblem-Solving AbilityProfessional Presentation
Certifications & Qualifications
BA/BS Degree
Industry Keywords
Client ManagementSales Best PracticesRenewal ManagementNegotiationStakeholder Collaboration
About the role
Key responsibilities & impact- Serve as a strategic partner to Client Directors managing Gartner’s largest accounts
- Understand client requirements and evaluate requests against Gartner standards
- Help Sales leverage best practices to maximize retention and grow the business
- Grasp renewal complexities, including products and services sold, and identify long-term ramifications of non-standard requests
- Draft and iterate complex quotes via spreadsheets
- Build manual contract documents as required by clients
- Prioritize workflow and manage request volumes to maximize efficiency and deal urgency
- Collaborate with finance, pricing, legal, product and other stakeholders to develop winning strategies, competitive differentiation and approvals for non-standard terms
- Monitor master agreement renewals to ensure completion before services are up for renewal
- Engage with client procurement alongside Client Directors to communicate savings and shorten negotiations
- Use past experience and best practices to coach, strategize and provide solutions-oriented partnership
- Use data to craft narratives with Sales and drive client signing urgency
- Manage multiple enterprise accounts using project management and organizational skills
Requirements
What you’ll need- Minimum of 5 years’ experience in sales, service or related disciplines, or minimum of 2-3 years of Deal Hub/Deal Desk experience
- Minimum of 1-2 years of Salesforce CRM experience
- BA/BS strongly preferred
- Willingness to adapt to a changing business environment
- Superior interpersonal and collaboration skills
- Excellent written and verbal communication skills
- Ability to present self professionally and intelligently to internal clients/colleagues
- Strong analytic skills
- Strong proficiency with Excel
- Superior problem-solving ability
- Demonstrated poise and grace under pressure
- Demonstrated initiative and resourcefulness
- Ability to drive process improvement
- Superior judgment
- Ability to build relationships and work well across functions
Benefits
Comp & perks- Hybrid work environment with flexibility to work virtually when productive and gather with colleagues in person
- Generous PTO
- 401k match up to $7,200 per year
- Opportunity to purchase company stock at a discount
- Annual bonus plan based on company and individual performance, or role-based, uncapped sales incentive plan
- Market-leading benefit programs
- Professional growth and development opportunities
