Senior Director Analyst – Digital Workplace Infrastructure, Operations

Gartner

. Research, analyze, and advise Gartner clients on digital workplace infrastructure and operations strategies .

Posted 10/23/2026full-timeIrving • Texas • United StatesSenior💰 $172,000 - $202,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in digital workplace strategy, including endpoint management, automation, and employee experience. Proven ability to analyze market trends, provide actionable insights, and deliver compelling presentations to diverse audiences.

Highest-signal resume keywords

Digital Workplace StrategyEndpoint ManagementResearch and AnalysisPresentation SkillsBusiness Communications

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Digital Workplace OperationsAutomationData AnalysisMarket Trend AnalysisContent CreationSaaS ManagementDaaSDEX ToolsProductivity MonitoringBusiness Acumen

Soft Skills

Strong Communication SkillsOrganizational SkillsMentoringCollaborationLearning Agility

Tools & Technologies

Endpoint Management ToolsSaaS Management PlatformsDigital Employee Experience Tools

Industry Keywords

Digital WorkplaceClient EngagementThought LeadershipResearch MethodologyInnovation

About the role

Key responsibilities & impact

Research, analyze, and advise Gartner clients on digital workplace infrastructure and operations strategies
Create innovative, thought-provoking must-have insights on digital workplace strategies and operations, autonomous endpoint management, DaaS, VDI, end-user services, employee experience, and productivity
Develop thought leadership and actionable approaches to client needs
Analyze root causes of client barriers and reframe thinking to advance strategy
Establish Insights positions across a team of analysts
Provide independent insights to Gartner leaders and influence research agendas
Research, analyze, and predict market trends and shifts
Provide actionable advice through virtual and face-to-face client interactions
Create and deliver presentations for Gartner events, conferences, and client briefings
Support BTI and Sales by providing market perspective, creating content, and driving client engagement
Perform timely, high-quality content peer reviews
Build credibility as an industry expert representing Gartner insights, methodology, and strategy
Participate in innovation, ideation, and research discussions
Collaborate with peers in the Insights community
Identify research process improvements and develop new processes
Mentor and coach junior team members
Help clients engage regularly with Gartner insights and interactions

Requirements

What you’ll need

Bachelor's degree or equivalent experience
12+ years of relevant field or industry experience
Experience in digital workplace strategy and design, automation for digital workplace operations, endpoint management and security, digital employee experience, monitoring and productivity, or business communications and collaboration
Deep understanding of vendors in Digital Workplace markets, including endpoint management tools, SaaS management platforms, DEX tools, DaaS, and business communications
Ability to recognize forward-looking trends in managing the digital workplace
Ability to establish credibility with executives and stakeholders
Strong organizational skills and ability to work under tight deadlines
Excellence in research and writing
Strong written, verbal, analytical, and presentation skills
Proficiency in analyzing and synthesizing data
Strong communication skills and ability to explain complex concepts concisely
Subject matter expertise and comfort presenting at large and small-scale speaking engagements
Strong business and financial acumen
Deep knowledge of the global and competitive landscape within the subject area
Ability to work independently and collaborate across teams in a multicultural global team
Learning agility and ability to navigate highly matrixed environments
Ability to represent Gartner's research methodology and strategies effectively
Willingness and ability to travel up to 25%, where applicable

Benefits

Comp & perks

Annual bonus plan based on company and individual performance, or role-based, uncapped sales incentive plan
Generous PTO
401k match up to $7,200 per year
Opportunity to purchase company stock at a discount
World-class benefits
Hybrid work environment with virtual work flexibility and in-person collaboration
Equal employment opportunities
Reasonable accommodations for qualified individuals with disabilities