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Gartner

Senior Director, Sales Operations

Gartner

. Lead Gartner’s strategy for understanding, measuring, and optimizing value generated by CRM, AI, and other technology investments across Sales and Services .

Posted 10/13/2026full-timeUnited StatesSenior💰 $136,000 - $189,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates expertise in evaluating technology investments and maximizing value realization through strategic frameworks and methodologies. Proficient in developing dashboards and reports that translate complex data into actionable insights for executive stakeholders.

Highest-signal resume keywords
Technology Investment EvaluationValue Realization FrameworksCross-Functional Initiative LeadershipAnalytical SkillsCRM Platforms Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Value Measurement MethodologiesMetrics DevelopmentDashboard CreationReporting FrameworksBusiness Performance Analysis
Soft Skills
Executive CommunicationStakeholder ManagementPartnership BuildingStrategic Problem-Solving
Tools & Technologies
CRM PlatformsSalesforceAI ToolsEnterprise Technology Solutions
Industry Keywords
Digital TransformationValue EngineeringOperationsAnalyticsConsulting

About the role

Key responsibilities & impact
  • Lead Gartner’s strategy for understanding, measuring, and optimizing value generated by CRM, AI, and other technology investments across Sales and Services
  • Create and maintain an inventory of technology tools, including costs, owners, users, capabilities, adoption, and target outcomes
  • Establish frameworks for evaluating total cost of ownership, ROI, benefits realization, and business impact
  • Assess technology impacts on productivity, workflow simplification, user experience, client engagement, retention, revenue growth, and NCVI
  • Identify opportunities to optimize, consolidate, renegotiate, or divest technology investments
  • Provide recommendations for portfolio planning, investment prioritization, and resource allocation
  • Partner with Finance, Analytics, Product Management, IT, Sales, Services, and other stakeholders
  • Assess and communicate the value of AI and emerging technology solutions
  • Develop dashboards, scorecards, reports, and executive views on value realization and investment performance
  • Translate complex financial, operational, analytical, and technology information into executive-ready insights and narratives
  • Own day-to-day execution and ongoing evolution of Gartner’s value-capture program
  • Lead cross-functional initiatives establishing baselines, assessing ROI, improving adoption, and implementing optimization opportunities
  • Develop methodologies, templates, processes, governance, and operating rhythms for value measurement and investment decision-making

Requirements

What you’ll need
  • 12+ years of progressive experience in technology, analytics, operations, digital transformation, strategy, consulting, product management, value engineering, or related fields
  • Demonstrated experience evaluating technology investments and maximizing value realization
  • Experience leading complex, cross-functional initiatives or major programs
  • Strong analytical skills connecting costs, adoption, operational metrics, and business outcomes
  • Experience developing value frameworks, measurement methodologies, metrics, dashboards, reporting frameworks, and business performance analyses
  • Experience with CRM platforms, Salesforce, AI tools, or other enterprise technology solutions
  • Strong executive communication and stakeholder management skills
  • Ability to build effective partnerships across business and technology functions
  • Strategic mindset with strong problem-solving capabilities
  • Bachelor’s degree required; advanced degree preferred

Benefits

Comp & perks
  • Annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan
  • Generous PTO
  • 401k match up to $7,200 per year
  • Opportunity to purchase company stock at a discount
  • Market-leading benefit programs
  • Hybrid work environment with flexibility to work virtually when productive and collaborate in person
  • Professional growth and development opportunities
  • Equal employment opportunity and reasonable accommodations