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Gatik

Senior Field Service Team Manager

Gatik

. Recruit, manage, and empower a high-performing team of Field Service Technicians .

Posted 11/3/2026full-timeRemote • Arizona • United StatesSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing field service operations, including team leadership, technical escalations, and compliance with regulatory standards. Proficient in vehicle diagnostics, maintenance strategies, and the development of standard operating procedures.

Highest-signal resume keywords
Field Service ManagementTechnical Team LeadershipVehicle DiagnosticsStandard Operating Procedures (SOPs)Regulatory Compliance (DOT, FMCSA)

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Technical Field ServiceCommercial Fleet MaintenanceVehicle UpfitsSensor/Hardware IntegrationEnd-of-Line VerificationTroubleshooting ToolsCAN BusTelematicsMaintenance StrategiesRoot-Cause Analysis
Soft Skills
Team EmpowermentMentoringCollaborationCommunicationProblem-Solving
Industry Keywords
Fleet ManagementTechnical OperationsPerformance ManagementSafety ProtocolsPPE Usage

About the role

Key responsibilities & impact
  • Recruit, manage, and empower a high-performing team of Field Service Technicians
  • Direct daily operations, performance, skill development, and career growth
  • Establish a field liaison program and tiered escalation framework between frontline technicians and central TechOps
  • Drive rapid root-cause analysis and actionable feedback to engineering
  • Diagnose underperforming fleet assets and implement targeted maintenance strategies
  • Maximize vehicle uptime, lower MTTR, and resolve recurring issues
  • Oversee physical upfits and End of Line verification for compute, sensor, and hardware suites
  • Execute field vehicle campaigns and retrofits
  • Establish standard work instructions and train new maintenance vendors
  • Enforce safety protocols, PPE usage, and workspace cleanliness
  • Ensure compliance with DOT and FMCSA regulatory standards
  • Partner with local fleet managers and TechOps teams across Hardware, Software, and Autonomous Vehicle Integration
  • Report to the Director, Fleet and Maintenance Strategy

Requirements

What you’ll need
  • 5+ years of hands-on experience in technical field service, commercial fleet maintenance, or automotive/hardware technical operations
  • At least 2+ years in direct people management
  • Proven track record of hiring, mentoring, and managing technical teams of technicians or diagnostic mechanics
  • Ability to manage complex technical escalations and collaborate with hardware and software engineering teams
  • Hands-on experience with vehicle upfits, sensor/hardware integration, end-of-line verification, and technical campaign/retrofit execution
  • Ability to author clear standard operating procedures (SOPs), work instructions, and step-by-step technical documentation
  • Deep familiarity with vehicle diagnostics, electrical systems, CAN bus/telematics, and troubleshooting tools

Benefits

Comp & perks
  • Opportunity to contribute to a more resilient supply chain and environmental sustainability
  • Diverse and inclusive work environment
  • Opportunities to succeed and grow
  • Collaborative, respectful, and agile culture