Gatik

Field Engineer

• Perform hands-on maintenance, diagnostic troubleshooting, and repairs on OEM vehicle platforms and autonomous software/hardware stacks using engineering tools
• Handle software/firmware flashing
• Execute rapid root-cause repairs, sensor calibrations, vehicle upfits, and End-of-Line testing
• Act as a technical liaison for remote engineering support
• Carry out Technical Service Bulletins, recall campaigns, and hardware/software retrofits
• Validate Standard Work Instructions and SOPs
• Author detailed service records, diagnostic write-ups, and failure analysis reports
• Translate complex engineering schematics and specifications into practical maintenance execution
• Adhere to safety protocols, including SMS, LOTO, and PPE
• Maintain shop cleanliness and compliance with 6S, OSHA, DOT, and FMCSA standards
• Provide engineering feedback to optimize fleet reliability and maintain fleet uptime and operational readiness

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Field Service Technician

Manager

• Recruit, manage, and empower a high-performing team of Field Service Technicians
• Direct daily operations, performance, skill development, and career growth
• Establish a field liaison program and tiered escalation framework between frontline technicians and central TechOps
• Drive rapid root-cause analysis and actionable feedback to engineering
• Diagnose underperforming fleet assets and implement targeted maintenance strategies
• Maximize vehicle uptime, lower MTTR, and resolve recurring issues
• Oversee physical upfits and End of Line verification for compute, sensor, and hardware suites
• Execute field vehicle campaigns and retrofits
• Establish standard work instructions and train new maintenance vendors
• Enforce safety protocols, PPE usage, and workspace cleanliness
• Ensure compliance with DOT and FMCSA regulatory standards
• Partner with local fleet managers and TechOps teams across Hardware, Software, and Autonomous Vehicle Integration
• Report to the Director, Fleet and Maintenance Strategy

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Senior Field Service Team Manager

Planner

• Set and communicate truck repair priorities based on dynamic schedules and operational requirements for commercial and R&D teams
• Balance competing operational demands to maximize fleet uptime and strategic availability
• Optimize base vehicle repair and maintenance scheduling with AV maintenance scheduling and upfits to minimize vehicle downtime
• Coordinate factory recalls and campaign service initiatives across the fleet, authorizing and approving campaigns for regulatory compliance and vehicle safety
• Coordinate truck moves across manufacturers, build sites, up-fitters, and operational markets
• Align transport vendors, regional hubs, and internal stakeholders
• Schedule maintenance, campaigns, recalls, and updates against bay capacity, specialized tooling, and technician availability
• Audit completed Work Orders for compliance with Work Order Hygiene and Standards policy
• Provide feedback to continuous improvement workflows
• Ensure diagnostic logs, fault codes, sensor calibration verifications, and post-repair functional test sign-offs are logged according to DOT, FMCSA, and company policy
• Partner with commercial, R&D, and transport vendor teams to maintain fleet uptime and operational readiness

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Maintenance Planner

Program Manager

• Own assigned operational processes end to end, keeping them current, consistent, and aligned
• Build, document, and maintain operational workflows, including process maps, SOPs, RACI charts, and team handoffs
• Create and maintain standard templates for processes, SOPs, work instructions, and change requests
• Run quality gates and approvals for new and changed processes
• Partner with stakeholders to scope, design, and launch new processes as operations and markets grow
• Hold regular process reviews to audit processes, identify gaps or drift, and drive updates
• Collaborate with subject matter experts to capture expertise, validate process design, and secure adoption
• Apply lean tools including value stream mapping, waste elimination, standard work, and root cause analysis
• Own version control and change management for process updates, coordinating with Training before rollout
• Gather field feedback and turn it into targeted process improvements
• Report to the Sr. Manager, Operational Excellence
• Partner with Operations, Fleet Maintenance, Safety, Training, and Engineering

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Open roles

Field Service Technician

Senior Field Service Team Manager

Maintenance Planner

Program Manager, Operations Process