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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer research and product marketing, with a strong ability to analyze SaaS metrics and translate insights into actionable recommendations for product and growth strategies. Proficient in cross-functional collaboration and effective communication to enhance product adoption and customer success.
Highest-signal resume keywords
Customer ResearchSaaS Metrics AnalysisCross-Functional CollaborationProduct MarketingAnalytical Mindset
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer InterviewsData AnalysisCompetitive IntelligenceAdoption MetricsRetention MetricsChurn AnalysisExpansion OpportunitiesPricing StrategiesMonetization StudiesReport Creation
Soft Skills
Strong Communication SkillsOrganizational SkillsImpact-Oriented MindsetInvestigative Skills
Tools & Technologies
BI ToolsDashboardsAI Tools
Industry Keywords
SaaSTechnologyB2B ProductsDigital ProductsMarketplace
About the role
Key responsibilities & impact- Conduct customer research to understand pain points, objections, needs, and perceived value
- Consolidate insights from Product, Sales, Support, and Customer Success regarding product usage and adoption
- Map and analyze recurring questions, sales objections, reasons for churn, and low adoption of features
- Identify customers eligible for new features, plans, packages, or expansion opportunities
- Support pricing, packaging, and monetization studies
- Monitor adoption and usage metrics for strategic features, translating them into recommendations for Product and Growth
- Track competitor activity and generate competitive intelligence
- Turn insights into practical recommendations for Product, Growth, Sales, and Customer Success
- Create reports and supporting materials to inform decision-making
- Contribute to evolving the value proposition for the company’s products, modules, and plans
Requirements
What you’ll need- Experience in customer research, product marketing, growth, or related fields
- Ability to turn qualitative information into practical recommendations and actionable diagnoses
- Experience conducting research and customer interviews, analyzing feedback, or identifying opportunities
- Familiarity with SaaS metrics, including adoption, retention, churn, and expansion
- Strong written and verbal communication skills, with the ability to simplify complex ideas
- Ability to work cross-functionally with Product, Marketing, Sales, Support, and Customer Success
- Analytical, investigative, organized, and impact-oriented mindset
- Interest in technology, digital products, and using AI to improve productivity
- Preferred: experience at SaaS, technology, mobility, delivery, marketplace, or B2B product companies
- Preferred: familiarity with BI tools and dashboards
- Preferred: experience with AI tools for research, analysis, and productivity
Benefits
Comp & perks- 100% remote work
- Health insurance — Bradesco Saúde or SulAmérica, provided by the company at no cost to the employee
- Dental insurance — Bradesco Saúde, optional and paid for by the employee
- Life insurance
- Daily meal allowance of BRL 50.00
- Remote work allowance of BRL 131.16
- Wellhub (formerly Gympass)
- Birthday month day off
- Time off for Carnival and Ash Wednesday
- Time off on December 24 and 31
- A challenging environment that supports rapid growth and development