Cloud Service Delivery Manager

GBST

. Work with clients to set service direction .

Posted 10/2/2026full-timeLondon • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Cloud Service Delivery Management, focusing on improving service maturity, managing client relationships, and ensuring SLA compliance. Proven ability to lead technical teams, troubleshoot issues, and enhance service delivery processes.

Highest-signal resume keywords

Cloud Service Delivery ManagementService Level Agreement (SLA) ManagementAWS Tools (EC2, RDS, S3, Route 53)ITIL CertificationStakeholder Negotiation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Service DeliveryTechnical Service DeliveryInfrastructure ManagementProgram ManagementProcess Improvement

Soft Skills

CollaborationTime ManagementAttention to DetailClient SupportBusiness Acumen

Certifications & Qualifications

ITIL Certification

Industry Keywords

Cloud ServicesManaged ServicesService IntroductionClient Escalation ManagementBusiness Growth

Tech Stack

Tools & technologies

AWSCloudEC2

About the role

Key responsibilities & impact

Work with clients to set service direction
Deliver reliable cloud services
Ensure internal and client SLAs are met
Support managed service contract definition and renewals
Help win new client business
Improve service maturity across the team
Work with senior stakeholders to grow managed services as a line of business
Oversee technical service delivery
Lead BAU transitions smoothly
Serve as the main point of contact between clients, engineering teams, and stakeholders
Lead technical teams and continuously improve service delivery
Troubleshoot issues and drive them to resolution
Identify opportunities to improve service delivery and drive growth

Requirements

What you’ll need

Experienced Cloud Service Delivery Manager
Demonstrated experience across technology operations, engineering service delivery, infrastructure, or program management
Prior experience in service introduction and readiness
Strong business acumen, with confidence to negotiate with stakeholders
Excellent collaboration skills across teams and working boundaries
Proven experience handling front-line client escalations and/or client support responsibilities
Strong time management skills, with a consistent track record of meeting deadlines and prioritising work requests
Producing clear, accurate documentation with great attention to detail
Demonstrated success improving processes to increase efficiency
ITIL certifications highly regarded
Knowledge of AWS common tools (EC2, RDS, S3, Route 53) highly regarded

Benefits

Comp & perks

2 days flexible/hybrid working arrangement
Instant savings and discounts on major retailers across the country
Private Health Insurance including Dental and Optical Cover
Non-contributory Pension Scheme
Salary Sacrifice Schemes – Car, Cycle to Work and Additional Pension Contributions
Additional GBST & U day off every year
Employee Assistance Program (EAP)
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