GBST

Cloud Engineer

• Work with clients to set service direction
• Deliver reliable cloud services
• Ensure internal and client SLAs are met
• Support managed service contract definition and renewals
• Help win new client business
• Improve service maturity across the team
• Work with senior stakeholders to grow managed services as a line of business
• Oversee technical service delivery
• Lead BAU transitions smoothly
• Serve as the main point of contact between clients, engineering teams, and stakeholders
• Lead technical teams and continuously improve service delivery
• Troubleshoot issues and drive them to resolution
• Identify opportunities to improve service delivery and drive growth

Cloud Service Delivery Manager

Project Manager

• Deliver assigned product changes to EMEA clients, including major client-led projects/programmes, small client enhancements, product upgrades and internal strategic change
• Develop understanding of clients’ businesses, infrastructure, contacts, approval points, decision-making and change delivery processes
• Develop and maintain strong relationships across client project teams and GBST
• Lead as the key contact for clients and GBST for assigned EMEA change delivery
• Own delivery, reporting and adherence to contractual commitments
• Attend, chair and contribute to internal and client project meetings
• Author and present project documentation and reporting
• Negotiate Statements of Work and change requests
• Create project plans, system implementation plans, tasks, dependencies and accountabilities
• Manage projects within agreed budgets, scope, schedules, methodologies and procedures
• Manage stakeholder engagement, risks, issues, progress reporting and budget tracking
• Manage project teams and assess resource needs
• Monitor project costs, quality, status, invoices and financial reporting
• Report project status to clients, senior management, project teams and stakeholders
• Ensure compliance with GBST’s Quality Management System
• Support continuous improvement of change-management processes, methodologies and tools
• Manage team morale and address resource effectiveness and development needs

Artificial Intelligence

• Partner with business and technology teams to identify and prioritise high-value AI opportunities
• Develop business cases, proof of concepts and implementation plans
• Lead adoption of approved AI tools, reusable assets and best practices across the organisation
• Serve as a point of contact for AI use cases, tool onboarding and MCP requests
• Coordinate AI governance, risk assessment and approval processes
• Drive compliance with AI policies, privacy requirements and responsible AI principles
• Ensure AI initiatives align with security, risk and compliance frameworks
• Maintain governance documentation, reporting and registers
• Coordinate and deliver AI training, workshops and knowledge-sharing sessions
• Create guides, FAQs, prompt libraries and playbooks
• Build AI confidence and literacy across technical and non-technical teams
• Work across global teams in Sydney, London and Vietnam
• Influence strategic direction and turn innovative AI ideas into practical outcomes

AI Adoption – Enablement Specialist

Full-stack Engineer

• Support live client environments for GBST's wealth management platforms
• Investigate and resolve complex production incidents across client environments
• Perform root cause analysis and provide detailed technical findings to development teams
• Analyse application, infrastructure and integration logs to identify system issues and performance bottlenecks
• Support software deployments, upgrades and client testing activities, including UAT
• Collaborate with developers, business analysts and client stakeholders to deliver timely solutions
• Contribute to improvements in system reliability, monitoring and support processes
• Participate in incident response and out-of-hours support activities when required

Production Software Engineer

Production Engineer

• Deliver production support responsibilities for GBST clients.
• Manage issue triage and resolution.
• Advise clients on technical questions and respond to enquiries.
• Lead client support for version upgrades.
• Guide clients through the UAT cycle.
• Perform defect analysis.
• Create detailed development tickets with investigation notes and recommended solutions.
• Provide out-of-hours client support when required.
• Collaborate with the Production Support Manager, Technical Analysts, Business Analysts, Service Desk Analysts, and product development and implementation teams across Australia and the UK.
• Support wealth management and advice organisations through GBST’s financial-services technology products.

Cloud Service Delivery Manager

Project Manager

AI Adoption – Enablement Specialist

Production Software Engineer

Software Engineer – Production