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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in production support for financial services technology, with a strong understanding of the software development lifecycle and cloud infrastructure, particularly AWS. Proficient in troubleshooting, defect analysis, and client communication, ensuring effective support and guidance throughout the UAT cycle and version upgrades.
Highest-signal resume keywords
Production Support ExperienceAWS Services KnowledgeSoftware Development Lifecycle (SDLC)Java, J2EE, Spring, React.jsSQL Query Writing
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Defect AnalysisTroubleshooting ApplicationsSQL ServerOOADSOADockerKubernetesCI/CD PipelinesInfrastructure as Code (IAC)FIX Protocol
Soft Skills
Client CommunicationCollaborationProblem Solving
Tools & Technologies
AWS EC2AWS RDSAWS S3AWS SQSAWS LambdaAWS MQJbossWebSpherePrometheusGrafana
Industry Keywords
Wealth ManagementFinancial Services TechnologyUAT CycleVersion UpgradesProduction Support Environment
Tech Stack
Tools & technologiesAWSCloudDockerEC2GrafanaHibernateJ2EEJavaJavaScriptKubernetesNode.jsPrometheusRabbitMQReactSDLCSOAPSpringSpring BootSpringBootSQLTerraform
About the role
Key responsibilities & impact- Deliver production support responsibilities for GBST clients.
- Manage issue triage and resolution.
- Advise clients on technical questions and respond to enquiries.
- Lead client support for version upgrades.
- Guide clients through the UAT cycle.
- Perform defect analysis.
- Create detailed development tickets with investigation notes and recommended solutions.
- Provide out-of-hours client support when required.
- Collaborate with the Production Support Manager, Technical Analysts, Business Analysts, Service Desk Analysts, and product development and implementation teams across Australia and the UK.
- Support wealth management and advice organisations through GBST’s financial-services technology products.
Requirements
What you’ll need- Ideally, you’ll be degree qualified with a technical qualification.
- Strong understanding of the software development lifecycle (SDLC), including design, implementation, testing, deployment, and support.
- Understanding of cloud infrastructure, preferably AWS.
- In-depth knowledge of AWS services including EC2, RDS, S3, SQS, Lambda, and AWS MQ.
- Familiarity with Docker and Kubernetes is a strong advantage.
- Knowledge of application servers such as Jboss/WebSphere.
- Technical experience with OOAD, SOA, Java, J2EE, Spring, React.js, Node JS, Hibernate, SOAP/REST web services using XML/JSON, Spring Security, Spring Boot, and AMQP/RabbitMQ.
- Experience writing SQL queries for reports and creating data correction scripts, including stored procedures using SQL Server.
- Basic knowledge of DevOps automation using CI/CD pipelines and Helm charts, including Infrastructure as Code (IAC) using Terraform.
- Familiarity with Prometheus, Grafana, or AWS CloudWatch.
- Experience working in a production support environment supporting clients.
- Experience debugging and troubleshooting applications, including reviewing application logs.
- Knowledge of FIX protocol and trading platforms.
- Ability to provide out-of-hours client support when required.
Benefits
Comp & perks- 2 days flexible/hybrid working arrangement
- Instant savings and discounts on major retailers across the country
- Employee Assistance Program (EAP)
- Study Assistance Program
- Additional GBST & U day off every year
- Paid parental leave
- Swapping public holidays with a day of significance for you
- Annual Flu Vaccination
- Novated car leasing
- Discounted private health insurance
- LinkedIn Learning