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Country Station Manager
GCG Official. Increase operational efficiency across the country’s Sky Dining, Culinary Solutions, Airport Dining, and Aviation Support businesses .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in operational efficiency, strategic leadership, and budget management within the airline and catering industries. Proven ability to enhance processes, ensure compliance, and lead diverse teams to achieve organizational goals.
Highest-signal resume keywords
Operational EfficiencyBudget DevelopmentTeam LeadershipRegulatory ComplianceStrategic Planning
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Operations ManagementCost Control StrategiesData AnalysisVendor NegotiationInventory ManagementSafety ProtocolsQuality AssuranceBusiness Process ImprovementFinancial Performance ForecastingKPI Monitoring
Soft Skills
CommunicationConflict ManagementDiversity and InclusionProblem ResolutionTeam Motivation
Tools & Technologies
Microsoft OfficeSAPBusiness Software
Industry Keywords
Airline OperationsCatering IndustryInternational Business OperationsLabor LawsCollective Agreements
About the role
Key responsibilities & impact- Increase operational efficiency across the country’s Sky Dining, Culinary Solutions, Airport Dining, and Aviation Support businesses
- Ensure safe and efficient operations and represent the company on regulatory issues
- Enhance operational procedures, systems, information flow, management reporting, and business processes
- Maintain communication with the Cluster GM, management, staff, and vendors
- Develop short- and long-term goals and strategies with the Cluster General Manager and ensure implementation
- Implement and maintain safety and quality assurance protocols
- Improve organizational processes and procedures to strengthen internal capacity
- Pursue strategic and operational objectives
- Ensure operational activities are timely and within budget
- Analyze monthly operating costs and sales reports from the country P&L to develop cost-control, waste-reduction, and productivity-improvement strategies
- Forecast trends and financial performance to support strategic decisions and budget alignment
- Oversee accounts payable and accounts receivable departments
- Lead, motivate, and support a large team, including career development plans and problem resolution
- Manage data collection and operations metrics to achieve productivity targets, reduce costs, eliminate errors, and deliver excellent customer service
- Partner with cross-functional teams to improve proprietary tools and systems
- Conduct budget reviews and report cost plans to upper management
- Serve as primary contact for customer issues involving equipment quality, customer service, accidents, and on-site mishaps
- Assist the HR Lead with staffing requirements and hiring
- Assist the HR Lead in implementing required HR systems
- Ensure consistent quality across all business lines in alignment with client expectations and company standards
- Identify risks, implement preventive measures, and ensure safety-regulation compliance
- Identify growth opportunities, market trends, and operational improvements
- Collaborate with Procurement on vendor selection, contract negotiation, and cost efficiency
- Monitor and report KPIs for operational and financial targets
- Build relationships with government entities, regulators, community organizations, and business partners
- Oversee materials and inventory management for industrial catering, canteen, and ground services
- Communicate operating policies and issues at department meetings
- Review and approve operational invoices
- Track vendor pricing, rebates, and service levels
- Maintain a safe and healthy work environment in compliance with legal regulations
Requirements
What you’ll need- Bachelor’s degree in operations management, business administration, or related field
- 8+ years of proven experience in a senior and strategic leadership position or operations management position in multinational / complex companies
- Airline, airline catering, industrial catering, or airline ground operations industry preferred
- Knowledge of international business operations, labor laws, unions, and collective agreements preferred
- Proven success managing multiple departments toward maximum productivity
- Proven ability to develop and maintain an environment of trust, diversity, and inclusion
- Strong budget development and oversight skills
- Ability to delegate responsibilities while maintaining organizational control of branch operations and customer service
- Training in conflict management and business negotiation processes
- Knowledge of general business software and aptitude to learn new applications
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Proficiency in SAP preferable
- Ability to communicate orally and in writing in English
- Spanish is an asset but only required in Latin America countries
Benefits
Comp & perks- Opportunities for growth and success
- Educational opportunities, professional publications, professional networks, and professional organizations (as part of business-acumen development)