GCG Official

Compliance

• Lead customer audit readiness strategy across assigned stations
• Conduct pre-audits and validation assessments focused on airline-specific requirements
• Ensure stations are prepared to meet customer audit expectations, including UAL and BA standards
• Validate audit responses and ensure consistency in representation
• Monitor audit outcomes and escalate customer-related compliance risks
• Govern corrective and preventive actions derived from customer audits and requirements
• Ensure CAPAs are clearly defined, assigned, and time-bound
• Validate that corrective actions address root causes linked to customer standards
• Perform on-site assessments to validate airline requirements in operations
• Identify gaps in customer-standard interpretation and execution
• Provide guidance to stations on correct application of customer requirements
• Monitor compliance-related customer KPIs, audit results, and performance indicators
• Identify trends and recurring gaps impacting customer compliance risk
• Provide structured updates to Excellence Assurance and operational leadership
• Highlight customer-specific compliance risks, recurring issues, and performance trends
• Align with KAM, FSQA, Safety, and Operations on customer standards
• Provide technical input for internal decision-making and support KAM with technically validated customer communications

Customer Compliance Officer

Pharmacist

• Assist in the preparation and dispensing of prescriptions under the supervision of a pharmacist
• Accurately enter prescription information into the pharmacy system
• Label and package medications for distribution
• Operate the cash register and handle cash, credit, and debit transactions accurately
• Maintain inventory levels and ensure proper storage of pharmaceuticals
• Respond to customer inquiries and provide support with professionalism and care
• Ensure compliance with all regulatory and safety standards
• Support the pharmacist in administrative tasks and daily operations

Customer Compliance Officer

Pharmacy Technician