Customer Compliance Officer

GCG Official

. Lead customer audit readiness strategy across assigned stations .

Posted 9/21/2026full-timeRemote • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in airline catering operations, compliance frameworks, and food safety regulations, with a strong focus on audit readiness and corrective action management. Proficient in stakeholder communication and relationship building within a matrixed organization.

Highest-signal resume keywords

Airline Catering OperationsHACCPISO 22000Aviation Food Safety RegulationsAudit Conducting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Bachelor’s Degree in EngineeringProblem-SolvingAnalytical SkillsCompliance Framework UnderstandingAudit ExperienceInspection ExperienceFood Safety ComplianceKPI MonitoringCAPA ManagementOn-Site Assessments

Soft Skills

Strong Communication SkillsRelationship BuildingAttention to DetailMulti-Tasking AbilityEffective Communication in English and Spanish

Tools & Technologies

Microsoft OfficeGeneral Business Software

Industry Keywords

Customer Audit ReadinessCompliance RisksAviation IndustryCatering Service ProvidersAirport Security Requirements

About the role

Key responsibilities & impact

Lead customer audit readiness strategy across assigned stations
Conduct pre-audits and validation assessments focused on airline-specific requirements
Ensure stations are prepared to meet customer audit expectations, including UAL and BA standards
Validate audit responses and ensure consistency in representation
Monitor audit outcomes and escalate customer-related compliance risks
Govern corrective and preventive actions derived from customer audits and requirements
Ensure CAPAs are clearly defined, assigned, and time-bound
Validate that corrective actions address root causes linked to customer standards
Perform on-site assessments to validate airline requirements in operations
Identify gaps in customer-standard interpretation and execution
Provide guidance to stations on correct application of customer requirements
Monitor compliance-related customer KPIs, audit results, and performance indicators
Identify trends and recurring gaps impacting customer compliance risk
Provide structured updates to Excellence Assurance and operational leadership
Highlight customer-specific compliance risks, recurring issues, and performance trends
Align with KAM, FSQA, Safety, and Operations on customer standards
Provide technical input for internal decision-making and support KAM with technically validated customer communications

Requirements

What you’ll need

Bachelor’s degree in engineering, Industrial Engineering, Operations, or related field
Strong knowledge of airline catering operations, HACCP, ISO 22000, and aviation food safety regulations
Strong communication skills with vendors, regulators, and internal teams
Strong problem-solving and analytical skills
Strong understanding of aviation industry compliance frameworks and airport security requirements
Ability to prioritize and multi-task
High accuracy and strong attention to detail
Ability to build relationships at all levels of the organization and work in a highly matrixed organization
Proficiency in Microsoft Office and general business software
Clear and effective communication skills in English and Spanish
At least 5 years of progressive experience working with major international airlines or similar large-scale aviation operations
Experience conducting audits, investigations, and inspections in food safety and compliance
Experience dealing with catering service providers that supply major airlines, compliance with aviation regulations, and maintaining high standards in food safety and quality
Willingness and ability to travel up to 75% domestically and internationally

Benefits

Comp & perks

Fully remote work arrangement
Opportunities for growth and success
Exposure to a dynamic, diverse, and multicultural environment