Excellence Assurance Lead

GCG Official

. Develop and maintain a risk-based corporate assurance program covering operational processes, management systems, and customer requirements .

Posted 11/3/2026full-timeColombiaSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing and maintaining risk-based corporate assurance programs, with strong capabilities in audit planning, evidence evaluation, and stakeholder communication. Proficient in leading assessments across operational disciplines while ensuring compliance with customer requirements and management systems.

Highest-signal resume keywords

Risk-Based Corporate AssuranceManagement System AuditingRoot Cause AnalysisStakeholder ManagementDigital Audit Platforms

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Audit PlanningEvidence EvaluationControl Effectiveness AssessmentCorrective Action VerificationIntegrated Management SystemsOperational AuditingQuality AssuranceCompliance VerificationData AnalysisFinding Classification

Soft Skills

Effective LeadershipCoachingAnalytical SkillsProfessional IntegrityJudgment

Tools & Technologies

Digital Audit PlatformsMicrosoft ExcelReporting Tools

Certifications & Qualifications

Lead Auditor TrainingManagement System Standard Certification

Industry Keywords

Operational ProcessesQuality ManagementFood SafetyHealth and SafetyEnvironmental ComplianceAviation ServicesHospitalityAirline Catering

About the role

Key responsibilities & impact

Develop and maintain a risk-based corporate assurance program covering operational processes, management systems, and customer requirements
Establish assessment priorities and define objectives, scope, frequency, resources, and deliverables
Coordinate participation from OPEX, QHSE, and qualified local representatives
Own the corporate audit and assessment methodology, including evidence requirements, sampling, finding classification, reporting, and dispute handling
Ensure assessment tools reflect current approved requirements and establish consistent evaluation criteria
Review assessment reports for clear, proportionate, evidence-supported conclusions
Lead corporate assurance assessments and evaluate control implementation, application, and effectiveness
Approve findings and classifications and communicate significant findings to management and responsible stakeholders
Accept corrective action plans and approve, reopen, or close findings based on root cause analysis and effectiveness evidence
Direct customer compliance activities and coordinate readiness for customer assessments
Consolidate assurance results to identify systemic weaknesses, recurring findings, and control-effectiveness differences
Provide management with analysis of risks, corrective-action effectiveness, unresolved findings, and decisions required
Establish training and guidance for local internal assessments, evidence collection, finding documentation, root cause analysis, and corrective-action verification
Develop corporate assurance team and local assessor capabilities through coaching, calibration, and feedback
Coordinate sharing of validated lessons and good practices with stations and corporate functions
Set objectives, allocate responsibilities, and review the performance of the Excellence Assurance Analyst and Customer Compliance Officer
Coordinate assessment schedules, evidence requests, procedures, tools, and records across pillars
Work with local system and process owners and local OPEX Managers without assuming local personnel supervision
Travel to production facilities, airport service locations, and other operational environments for assessments and verification

Requirements

What you’ll need

Bachelor’s degree in industrial engineering, Quality Management, Operations Management, Business Administration, or a related discipline
Formal training in management system auditing, including audit planning, evidence evaluation, reporting, and follow-up
Recognized lead auditor training or certification in a relevant management system standard is preferred
Strong knowledge of audit and assurance principles, including risk-based planning, evidence sufficiency, objectivity, and consistent finding classification
Ability to evaluate control effectiveness and distinguish procedural compliance from sustained operational implementation
Ability to assess root cause analysis, challenge inadequate corrective action plans, and make evidence-based closure decisions
Working knowledge of integrated management systems and their application in operational environments
Ability to coordinate assessments across food safety, quality, health and safety, security, environmental, and operational disciplines
Ability to interpret customer requirements and verify their implementation
Strong analytical skills and ability to identify systemic issues and communicate risk and performance clearly
Sound judgment, professional integrity, and ability to manage disagreements objectively
Effective leadership, coaching, and stakeholder management skills
Ability to influence action across geographically dispersed teams without direct hierarchical authority
Proficiency in digital audit and action management platforms, Microsoft Excel, and reporting tools
Professional working proficiency in English and Spanish
At least six years of relevant experience in operational auditing, management systems, quality assurance, or compliance
Experience leading assessments across multiple sites or business units
Experience evaluating corrective action plans, verifying effectiveness, and making or recommending closure decisions
Experience coordinating multidisciplinary teams and presenting findings to operational and senior management
Experience supporting customer assessments or verifying customer compliance requirements
Experience training or coaching internal assessors and operational teams
Experience in airline catering, food production, aviation services, hospitality, or similarly complex operational environments is preferred
Previous team leadership or supervisory experience is preferred
Ability to comply with applicable hygiene, security, and occupational safety requirements at each location

Benefits

Comp & perks

Opportunities for growth and success
Professional working environment with cross-functional collaboration
Training, coaching, and feedback for assessors and operational teams
Up to 75% domestic and international travel