Customer Support Specialist – Custom Cable Assembly

GCG

. Process and manage customer orders, including POs, EDI, and related documentation .

Posted 10/2/2026full-timeRemote • United StatesMid-LevelSenior💰 $50,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing customer orders and processing RMAs while maintaining accurate records and communication logs. Proficient in collaborating with cross-functional teams to resolve issues and support customer needs in a fast-paced environment.

Highest-signal resume keywords

Customer Service ExperienceOrder ManagementERP System ExperienceMicrosoft Excel ProficiencyReturn Merchandise Authorization Processing

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Order ProcessingCustomer SupportSales SupportHigh Volume Order ManagementRMA Processing

Soft Skills

Professional CommunicationListening SkillsAbility to Manage Multiple PrioritiesCollaborative Work StyleIndependent Work Ability

Tools & Technologies

Microsoft WordBusiness ApplicationsERP Systems

Certifications & Qualifications

High School Degree or Equivalent

Industry Keywords

DistributionManufacturingWire ManufacturingCable ManufacturingElectrical ManufacturingElectronics Manufacturing

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Process and manage customer orders, including POs, EDI, and related documentation
Support Account Managers and customers with order status, production schedules, delays, and supply chain updates
Coordinate order changes, including expedites, pushouts, cancellations, and rescheduling
Manage customer complaints and RMAs through resolution
Maintain accurate customer records, open-order reports, and communication logs
Support contract amendments and special projects
Partner with Sales, Operations, Supply Chain, and other teams to resolve issues and meet customer needs
Perform other duties

Requirements

What you’ll need

3+ years of Customer Service, Customer Support, or Sales Support experience
Previous experience with distribution or manufacturing preferred but not required
High School Degree or Equivalent required
Proficiency in Microsoft Excel, Word, and other business applications
Experience using an ERP system
Experience managing high volumes of online orders, ensuring accuracy
Experience processing RMAs (Return Merchandise Authorizations), including initiating, tracking, and completing return requests
Ability to manage multiple priorities and changing requirements in a deadline-driven environment
Professional verbal and written communication and listening skills
Ability to work independently and collaboratively
Experience with wire, cable, electrical, or electronics manufacturing is a plus

Benefits

Comp & perks

Comprehensive health coverage with multiple medical plan options (CDHP and PPO)
Company-paid life and disability insurance
401(k) with company match
Supplemental critical illness, accident, and hospital indemnity plans
PTO plan with paid holidays
Paid parental leave
Paid compassionate care leave
Employee Assistance Program (EAP)
Wellness incentives
Telehealth access
Dental and vision plans
FSAs/HSAs with company contributions
Pet insurance
Legal services
ID theft protection