Customer Support

• Process and manage customer orders, including POs, EDI, and related documentation
• Support Account Managers and customers with order status, production schedules, delays, and supply chain updates
• Coordinate order changes, including expedites, pushouts, cancellations, and rescheduling
• Manage customer complaints and RMAs through resolution
• Maintain accurate customer records, open-order reports, and communication logs
• Support contract amendments and special projects
• Partner with Sales, Operations, Supply Chain, and other teams to resolve issues and meet customer needs
• Perform other duties

Customer Support Specialist – Custom Cable Assembly

Designer

• Review RFQ packages, electrical drawings, site layouts, single-line diagrams, specifications, bills of material, and related documentation to understand project scope and requirements
• Perform detailed electrical material takeoffs, including cable lengths, harness and string counts, connectors, assemblies, accessories, and other project-specific materials
• Develop project estimates incorporating material costs, vendor pricing, freight, manufacturing costs, customer requirements, and other project-specific considerations
• Identify drawing discrepancies, missing information, scope gaps, incompatible materials, and other potential risks
• Document assumptions, exclusions, and required clarifications
• Validate critical quantities, material selections, calculations, and drawing revisions before estimates are released
• Coordinate with Supply Chain and manufacturing partners to obtain and validate supplier pricing, lead times, freight requirements, and other cost inputs
• Support proposal development, design revisions, value-engineering opportunities, BAFO activities, and estimate revisions throughout the sales process
• Evaluate changes between estimate revisions and communicate impacts to quantities, scope, cost, materials, and project requirements
• Maintain organized, traceable estimating files and supporting documentation
• Participate in project award and handoff activities
• Support estimating needs related to project changes, additional material requests, spare parts, and change orders
• Improve estimating templates, tools, checklists, standards, and review processes
• Collaborate with Sales, Engineering, Project Management, Supply Chain, and manufacturing partners to support utility-scale renewable energy projects

Electrical Design Estimator – Utility Scale Solar

Director

• Own the commercial performance of GCG’s digital storefront, including online revenue, gross margin, conversion, qualified lead generation, customer adoption, retention, engagement, and site performance
• Develop and execute strategies to grow digital revenue through product assortment, merchandising, pricing, inventory visibility, and the buying experience
• Optimize Buy Now and Request for Quote pathways using funnel analysis, customer behavior data, A/B testing, and experimentation
• Strengthen digital lead generation through landing pages, forms, product inquiry experiences, and Contact an Expert pathways
• Define, monitor, and communicate key performance indicators
• Manage public and customer-specific online pricing with commercial and functional teams
• Partner with Sales to increase adoption of online ordering, account management, and Request for Quote tools
• Develop onboarding, retention, re-engagement, reorder, loyalty, and account-based incentive strategies
• Deliver personalized digital experiences, including contract pricing, account-specific product visibility, order history, reorder tools, and product recommendations
• Own the quality and commercial effectiveness of the digital product catalog
• Lead digital product launches from setup through content development, pricing coordination, category placement, search visibility, and launch readiness
• Improve product discovery and basket size through taxonomy, navigation, filters, search optimization, product ranking, cross-sell, and upsell strategies
• Oversee storefront performance, availability, and customer-facing functionality
• Serve as primary business administrator for the Optimizely B2B Commerce platform
• Lead identification, prioritization, testing, and resolution of platform issues
• Partner with Information Technology, developers, vendors, and stakeholders on platform stability, integrations, data quality, security, and fraud safeguards
• Translate digital priorities into requirements, project plans, development tickets, testing plans, launch activities, and measurable outcomes
• Build partnerships across Sales, Marketing, Procurement, Operations, Finance, Customer Service, Information Technology, product teams, and external platform partners
• Communicate digital-store performance, customer trends, commercial opportunities, platform risks, and priorities to senior leaders
• Lead, coach, and develop team members
• Perform other duties as assigned

Customer Support Specialist – Custom Cable Assembly

Electrical Design Estimator – Utility Scale Solar

Digital Store Director – Connectivity & Power Solutions