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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Abuse Operations with a strong focus on incident investigation, documentation, and collaboration with technical teams. Possesses analytical skills and a foundational understanding of internet technologies to effectively manage abuse reports and enhance platform security.
Highest-signal resume keywords
Abuse Operations ExperienceAnalytical SkillsAttention To DetailTechnical Support CollaborationTicketing Systems Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Incident InvestigationDocumentation ManagementNetwork Abuse HandlingInternet Technologies UnderstandingAbuse Reporting
Soft Skills
Mental ResilienceAttention To DetailEffective CommunicationProactive ApproachCritical Thinking
Tools & Technologies
JiraZendesk
Industry Keywords
Abuse OperationsTrust And SafetyCDNCloud ServicesHosting Services
Tech Stack
Tools & technologiesCloud
About the role
Key responsibilities & impact- Process incoming abuse reports, including DMCA, phishing, and spam, from external providers and users across CDN, Cloud, and Hosting products
- Investigate reported incidents according to internal guidelines and service level agreements
- Take appropriate action on confirmed violations, including communicating with customers and suspending services when necessary
- Maintain clear and accurate documentation for all handled cases
- Collaborate with Technical Support and other internal teams on complex issues
- Identify and escalate emerging abuse trends to improve platform-wide security
Requirements
What you’ll need- 1+ year of experience in Abuse Operations, Trust and Safety, Technical Support, or a related field
- Foundational understanding of internet technologies
- Strong desire to develop expertise in Abuse Operations
- Excellent attention to detail and ability to follow procedures with precision
- Mental resilience and ability to professionally handle potentially sensitive or explicit content
- English level B2 or higher
- Experience with ticketing systems such as Jira or Zendesk
- Strong analytical and critical-thinking skills
- High level of integrity and ability to handle sensitive information professionally
- Responsible, methodical, and proactive approach
- Clear and effective written and verbal communication skills
- Familiarity with technical aspects of CDN, Cloud, or Hosting services (nice to have)
- Direct experience handling various types of network abuse (nice to have)
- Ability to work Monday to Friday, 10 am–7 pm local time, with a one-hour lunch
Benefits
Comp & perks- Competitive salary
- Flexible working hours
- Remote, hybrid, or office work options depending on your role
- Work from anywhere in the world for up to 45 days per year
- Private medical insurance for you and your family*
- 5 additional vacation days*
- Additional fully paid sick leave days*
- Allowance for significant life events and birthdays
- Language classes
- Modern office space with free snacks, drink and entertainment options*
- Team sports activities*