Gcore

Customer Support

• Handle first-line customer and internal-user requests via chat, email, and rarely phone in English
• Provide consultations about Cloud, CDN, Hosting, AI, and other products and services
• Resolve technical issues through technical diagnostics
• Collect information about customer and user incidents
• Escalate incidents to higher levels of technical support when needed
• Work a rotating schedule of two consecutive day shifts followed by two days off

Customer Support Specialist, Day Shift

• Handle first-line customer and internal user requests via chat, email, and rarely phone in English
• Provide consultations about Cloud, CDN, Hosting, AI, and other products and services
• Resolve technical issues through technical diagnostics
• Collect information about customer and user incidents
• Escalate incidents to higher levels of technical support when needed
• Work two consecutive night shifts followed by two days off

Customer Support Specialist

QA Automation Engineer

• Write and maintain software for complex network management and monitoring tasks
• Deploy and audit network device configurations
• Automate validation and testing procedures
• Monitor network health and performance using visualization and alerting
• Collaborate with multiple Engineering teams to integrate network automation solutions into deployment pipelines
• Drive automation across software development, release, and operations
• Research network automation industry trends and projects and apply them to improve efficiency and innovation
• Support Linux-based environments and containerized applications and services, including NMS, telemetry, Flowspec and routing controllers, syslog, TACACS, and NetFlow services
• Help design and support large, mission-critical systems
• Develop automation tools to improve infrastructure reliability and efficiency

Customer Support Specialist, Day Shift

Customer Support Specialist

Network Automation Engineer