Customer Support Specialist

Gcore

. Handle first-line customer and internal user requests via chat, email, and rarely phone in English .

Posted 9/22/2026full-timeRemote • PolandJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong technical support capabilities with a focus on customer advocacy, problem-solving, and effective communication. Proficient in handling technical diagnostics and providing consultations on Cloud, CDN, and Hosting services.

Highest-signal resume keywords

Technical Support ExperienceNetworking KnowledgeHardware and Software DiagnosticsEnglish Level B2Cloud, CDN, or Hosting Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportNetworking (TCP/IP, DNS, MAC Address, Ping, Traceroute)Hardware DiagnosticsSoftware DiagnosticsCloud ServicesCDN ServicesHosting ServicesLinuxAPI

Soft Skills

Customer AdvocacyProblem-SolvingOrganizational SkillsCommunication SkillsTeam Player

Tech Stack

Tools & technologies

CloudDNSLinuxTCP/IP

About the role

Key responsibilities & impact

Handle first-line customer and internal user requests via chat, email, and rarely phone in English
Provide consultations about Cloud, CDN, Hosting, AI, and other products and services
Resolve technical issues through technical diagnostics
Collect information about customer and user incidents
Escalate incidents to higher levels of technical support when needed
Work two consecutive night shifts followed by two days off

Requirements

What you’ll need

1+ year of Technical Support experience
Good networking knowledge (TCP/IP, DNS, MAC address, ping, traceroute)
Good understanding of hardware and software diagnostics (reading logs, etc.)
English level B2 or higher
Excellent customer advocacy and soft skills
Strong problem-solving abilities
Quick learner, organized, and a team player
Responsible, polite, and optimistic with strong communication skills
Able to explain complex concepts clearly and simply
Skilled at prioritizing tasks
Experience with Cloud, CDN or Hosting (nice to have)
Experience with Linux and API (nice to have)
Ability to work two consecutive night shifts followed by two days off
Night shift schedule from 07:00 PM to 07:00 AM local time, including a 1-hour break

Benefits

Comp & perks

Competitive salary
Flexible working hours
Remote, hybrid, or office work options depending on your role
Work from anywhere in the world for up to 45 days per year
Private medical insurance for you and your family*
5 additional vacation days*
Additional fully paid sick leave days*
Allowance for significant life events and birthdays
Language classes
Modern office space with free snacks, drink and entertainment options*
Team sports activities*