Technical Support Engineer – Edge Cloud

Gcore

. Handle customer and internal user requests via chat, email, and occasionally phone calls in English .

Posted 10/8/2026full-timeRemote • PolandJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong technical support capabilities with a focus on customer advocacy, effective problem-solving, and the ability to communicate complex concepts clearly. Proficient in networking, Linux, and API usage, with a solid understanding of ITIL best practices.

Highest-signal resume keywords

Technical Support ExperienceNetworking Knowledge (TCP/IP, DNS)Linux Proficiency (Ubuntu, CentOS)API ExperienceSQL Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportNetworking KnowledgeLinuxAPISQLHardware DiagnosticsSoftware DiagnosticsMonitoring Tools (Grafana)Incident ResolutionOpenStack

Soft Skills

Customer AdvocacyProblem-SolvingCommunication SkillsTeam PlayerOrganizational Skills

Industry Keywords

ITILEdge CloudTechnical DiagnosticsIncident ManagementCloud Infrastructure

Tech Stack

Tools & technologies

CloudDNSGrafanaLinuxOpenStackSQLTCP/IP

About the role

Key responsibilities & impact

Handle customer and internal user requests via chat, email, and occasionally phone calls in English
Provide consultations regarding Edge Cloud products and services
Conduct technical diagnostics to resolve issues and gather information about customer and user incidents
Escalate issues to higher levels of technical support when needed
Address complex technical issues and provide timely, effective solutions based on internal documentation
Consider the impact of solutions on customers' business operations
Identify patterns and trends in technical issues and suggest improvements to prevent recurrence
Share knowledge and expertise with team members to enhance support capabilities
Work two consecutive day shifts followed by two days off
Work 07:00 to 19:00 local time, including a 1-hour break

Requirements

What you’ll need

1+ year of Technical Support experience
English level B2 or higher
Good networking knowledge (TCP/IP, DNS, MAC address, ping, traceroute)
Good understanding of hardware and software diagnostics (reading logs, etc.)
Good theoretical and hands-on experience with Linux (Ubuntu or CentOS)
Good hands-on experience with API
Knowledge of monitoring tools such as Grafana
Good customer advocacy and soft skills
Strong problem-solving abilities
Quick learner, organized, and a team player
Responsible, polite, and optimistic with strong communication skills
Able to explain complex concepts clearly and simply
Skilled at prioritizing tasks
Experience with SQL
Understanding of OpenStack or other open-source cloud infrastructure software
Familiarity with ITIL best practices and incident resolution

Benefits

Comp & perks

Competitive salary
Flexible working hours
Remote, hybrid, or office work options depending on your role
Work from anywhere in the world for up to 45 days per year
Private medical insurance for you and your family*
5 additional vacation days*
Additional fully paid sick leave days*
Allowance for significant life events and birthdays
Language classes
Modern office space with free snacks, drink and entertainment options*
Team sports activities*