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Gcore

Technical Support Engineer – Edge Network

Gcore

. Handle customer and internal user requests via chat, email, and occasionally phone calls in English .

Posted 10/8/2026full-timeRemote • PolandJuniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong technical support capabilities with expertise in Edge Network products and services, effective problem-solving skills, and the ability to communicate complex concepts clearly. Proficient in networking knowledge and diagnostics, with hands-on experience in Linux and API usage.

Highest-signal resume keywords
Technical Support ExperienceNetworking Knowledge (TCP/IP, DNS)Linux and API ExperienceCDN ExperienceMonitoring Tools (Grafana, Kibana)

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Technical SupportNetworking KnowledgeHardware and Software DiagnosticsLinuxAPICDNSQLTechnical DiagnosticsProblem-SolvingTask Prioritization
Soft Skills
Customer AdvocacyCommunication SkillsTeam PlayerOrganizational SkillsQuick Learner
Tools & Technologies
GrafanaKibana
Industry Keywords
Edge NetworkTechnical SupportCustomer ServiceIncident ManagementTroubleshooting

Tech Stack

Tools & technologies
DNSGrafanaLinuxSQLTCP/IP

About the role

Key responsibilities & impact
  • Handle customer and internal user requests via chat, email, and occasionally phone calls in English
  • Provide consultations regarding products and services in Edge Network
  • Conduct technical diagnostics to resolve issues
  • Gather information about customer and user incidents
  • Escalate issues to higher levels of technical support when needed
  • Address complex technical issues and provide timely, effective solutions based on internal documentation
  • Consider the impact of solutions on customers' business operations
  • Identify patterns and trends in technical issues
  • Suggest improvements to prevent issue recurrences
  • Share knowledge and expertise with team members to enhance support capabilities

Requirements

What you’ll need
  • 1+ year of Technical Support experience
  • English level B2 or higher
  • Good networking knowledge (TCP/IP, DNS, MAC address, ping, traceroute)
  • Good understanding of hardware and software diagnostics (reading logs, etc.)
  • Solid experience with CDN
  • Solid hands-on experience with Linux and API
  • Knowledge of monitoring tools such as Grafana, Kibana
  • Good customer advocacy and soft skills
  • Strong problem-solving abilities
  • Quick learner, organized, and a team player
  • Responsible, polite, and optimistic with strong communication skills
  • Able to explain complex concepts clearly and simply
  • Skilled at prioritizing tasks
  • Experience with SQL (nice to have)

Benefits

Comp & perks
  • Competitive salary
  • Flexible working hours
  • Remote, hybrid, or office work options depending on your role
  • Work from anywhere in the world for up to 45 days per year
  • Private medical insurance for you and your family*
  • 5 additional vacation days*
  • Additional fully paid sick leave days*
  • Allowance for significant life events and birthdays
  • Language classes
  • Modern office space with free snacks, drink and entertainment options*
  • Team sports activities*