Senior Lifecycle Services Operations Manager

GDT - General Datatech

. Own and continuously improve the operational framework for client Enterprise Agreement lifecycle management .

Posted 10/9/2026full-timeRemote • North Carolina • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing Enterprise Agreement lifecycle operations, including onboarding, adoption, and renewal processes, while leveraging strong analytical skills to improve operational frameworks and data quality. Proficient in creating client-ready materials and coordinating cross-functional teams to drive client value and operational success.

Highest-signal resume keywords

Enterprise Agreement ManagementOperational Analytics DevelopmentCross-Functional CoordinationProcess ManagementClient-Facing Presentation Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Enterprise Software LicensingOperational ReportingData Quality ImprovementWorkflow AutomationLicense Usage AnalysisTracker DesignSOP DevelopmentChange ManagementProject ManagementContinuous Improvement

Soft Skills

Analytical JudgmentAttention to DetailSelf-MotivationAdaptabilityOrganizational Skills

Tools & Technologies

SmartsheetCRM PlatformsSAPMicrosoft TeamsPower BIExcelSQLCisco Data Sources

Certifications & Qualifications

PMPITILLean / Six SigmaAgile

Industry Keywords

Enterprise AgreementsTrue ForwardTrue-UpClient AdoptionLifecycle OperationsCustomer SuccessTechnology Services Operations

Tech Stack

Tools & technologies

PMPSQL

About the role

Key responsibilities & impact

Own and continuously improve the operational framework for client Enterprise Agreement lifecycle management
Manage EA processes from onboarding and adoption through QBRs, renewal milestones, and True Forward / True-up coordination
Consolidate EA trackers into a single authoritative tracker with ownership, milestones, due dates, status, exceptions, and escalation paths
Establish review cadences and closed-loop action management; monitor completion and escalate overdue or blocked items
Maintain client-specific EA management plans and document operating procedures, controls, roles, and handoffs
Develop EA analytics covering license position, usage, utilization, adoption, and True Forward / True-up exposure
Coordinate Cisco data sourcing and refresh processes and improve data quality with data, BI, and technology teams
Create client-ready QBR materials connecting EA position, risks, opportunities, and recommended actions to client value
Prepare for and participate in high-touch client QBRs and coordinate follow-up actions through completion
Maintain accurate EA records across trackers, Cisco sources, CRM, and reporting systems; investigate discrepancies
Define requirements for tracker consolidation, data integrations, and workflow automation; coordinate design, testing, and adoption
Document Cisco EA licensing and operational procedures and create knowledge-transfer materials
Track and report operational measures, using results to prioritize improvements
Coordinate with Sales, Account Management, Renewals, Solution Architecture, Finance, Cisco, OEMs, and operations resources
Support EA onboarding, operational readiness, client information, adoption activities, review preparation, and issue escalation
Provide selected secondary support for GDTamp-related work intersecting with EA data, QBR analytics, lifecycle reporting, or client asset visibility
Lead or support cross-functional improvements and special projects related to EA lifecycle operations

Requirements

What you’ll need

Strong understanding of Enterprise Agreements, enterprise software licensing, subscriptions, renewals, client adoption, and lifecycle operations; Cisco EA experience is required
Ability to interpret EA program rules and contract terms, including license usage, over/under position, renewal milestones, and True Forward / True-up concepts
Experience building or interpreting operational analytics, client reporting, and executive-ready presentations
Experience with workflow trackers and operational systems such as Smartsheet, CRM platforms, SAP, Microsoft Teams, Cisco data sources, or similar tools
Strong process-management, project-management, documentation, change-management, and continuous-improvement skills
Ability to translate business and client needs into process requirements, data definitions, tracker logic, reporting, and automation requirements
Strong analytical judgment and attention to detail; ability to investigate data discrepancies and explain findings clearly
Strong written, verbal, and presentation skills, including client-facing QBR support
Ability to lead through influence and coordinate across cross-functional teams
Self-motivated, adaptable, organized, and able to manage multiple priorities
PMP, ITIL, Lean / Six Sigma, Agile, change-management, data-management, or comparable certifications preferred
Cisco certifications or training related to software, Enterprise Agreements, licensing, renewals, or adoption helpful
Bachelor’s degree in business, information technology, computer science, operations, or a related field preferred; equivalent relevant experience may be considered
7+ years of experience in Enterprise Agreement, software/subscription lifecycle, technology services operations, renewals, customer success, or a related client-facing IT services environment
Experience managing cross-functional operational programs or complex customer lifecycle processes from onboarding through adoption, review, and renewal milestones
Experience analyzing enterprise software or license data, building operational reporting, and translating findings into clear recommendations
Experience designing or improving trackers, controls, SOPs, workflow automation, or data-quality processes
Experience with Cisco Enterprise Agreements, True Forward / True-up processes, Cisco data sources, or comparable enterprise licensing programs preferred
Experience with Power BI, Excel, SQL, CRM platforms, Smartsheet or similar workflow tools, and enterprise data systems such as SAP preferred

Benefits

Comp & perks

Career development opportunities
Access to cutting-edge technology
Collaborative environment
People-first, inclusive culture
Employee recognition for contributions