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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer success management within clinical settings, with a strong focus on building relationships, problem-solving, and effective communication. Proficient in utilizing CRM systems and providing software training to enhance customer engagement and satisfaction.
Highest-signal resume keywords
Customer Success ManagementCRM ProficiencyClinical Knowledge in Radiation OncologyStrong Communication SkillsTime Management and Organizational Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Account ManagementProblem SolvingSoftware TrainingTechnical SupportMIM Product ExpertiseCross-SellingCustomer Feedback CaptureService Contract RenewalsProactive Customer InterventionsHospital Navigation
Soft Skills
Interpersonal SkillsMultitaskingCollaboration
Certifications & Qualifications
Bachelor’s Degree
Industry Keywords
Radiation OncologyClinical SettingCustomer ExperienceCustomer RelationshipsCustomer Stakeholders
About the role
Key responsibilities & impact- Manage customer accounts remotely and on-site
- Collaborate to build and nurture customer relationships and foster a cohesive customer experience
- Identify and solve customer problems proactively
- Understand departmental processes, MIM product installation and usage, and customer roles within departments
- Develop clinical and anatomical knowledge and MIM product expertise in Radiation Oncology
- Engage customer stakeholders to drive effective utilization of MIM Software products
- Compel customers to implement new processes and identify cross-selling opportunities
- Communicate customer needs across the organization and ensure timely follow-up
- Capture customer feedback and interactions in the CRM
- Report on software upgrades, training, proactive customer interventions, and service contract renewals
- Provide software training, basic technical support, and new feature presentations by phone, online, and in person
- Collect and perform renewals of customer service and maintenance contracts
- Attend meetings outside normal working hours when required to collaborate with global offices
Requirements
What you’ll need- 5+ years of customer success management or similar experience, preferably in a clinical setting
- Bachelor’s degree is preferred
- Highly competent in a multitude of IT capabilities to support business needs including CRM
- Strong communication and interpersonal skills
- Time management and organizational skills with the ability to multitask
- Proven ability to navigate hospital institutions
- Willingness to travel nationally up to 30%
- Must be legally authorized to work in the United States
- GE HealthCare will not sponsor individuals for employment visas, now or in the future
- Successful completion of a drug screen, as applicable
- Some customer vaccination mandates may apply
Benefits
Comp & perks- Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
- Medical, dental, and vision insurance
- Paid time off
- 401(k) plan with employee and company contribution opportunities
- Life, disability, and accident insurance
- Tuition reimbursement
- Professional development
- Competitive compensation
- Drug screen as applicable
- No relocation assistance provided