GE HealthCare

Sales

• Own and drive the sales strategy for Diagnostic Cardiology and Vital Signs Monitors products within the Patient Care Solutions segment
• Support customers post-sale to drive continued business success and growth
• Sell and support the GE Diagnostic ECG Portfolio, including MacVU 360, Mac5500 HD, Mac2000, CASE, Mars Ambulatory ECG Analysis System, MUSE, Holters, VC100, and VC150 Vital Signs Monitors
• Apply knowledge of sales territories, product lines, markets, sales processes, and customer groups to execute sales strategy
• Analyze competition and market differentiators
• Propose solutions to complicated day-to-day problems involving projects, product lines, markets, sales processes, or customers
• Prioritize information for decision-making using technical experience and analytical thinking
• Lead overall territory strategy with Inside Sales and distributor relationships
• Act as a resource for less experienced colleagues and may lead small, low-risk projects
• Explain information, develop team consensus, convey performance expectations, and handle sensitive issues

Product Sales Specialist – Diagnostic Cardiology

Operations

• Lead development and execution of the EAGM service delivery strategy across RCIS, TCA, MESA and Africa LCTs
• Drive customer experience, service quality, operational performance, field and remote service productivity, cash collection, margin expansion and P&L outcomes
• Establish standards, tools, systems, processes, KPIs and performance management routines
• Align service delivery with enterprise priorities, customer needs, regional growth objectives and service sales strategy
• Drive simplification, transformation and harmonization of service processes across LCTs
• Partner with Global Service Organization, EAGM leaders, AIS, Service Sales, OTR, Finance, HR, Quality, EHS and Zone Presidents
• Own operational and financial growth initiatives, cost controls, contribution margin, cash, billing, contract execution, warranty and process improvements
• Develop field-service profitability metrics and resource models to maximize productivity
• Lead operating reviews and daily management systems; identify gaps and corrective actions
• Improve field and remote service productivity through standard work, capacity management, resource optimization, digital tools and continuous improvement
• Build strong customer relationships and lead customer CSO escalations through effective resolution
• Drive CSAT, time to resolution, first-call resolution, service quality and escalation management improvements
• Champion Heartbeat and the GEHC business system, including standard work, daily management, problem solving and operating cadence
• Lead lean management, visual management, KPI discipline, root-cause problem solving and continuous improvement
• Coach, mentor and develop LCT and Zone service leaders; recruit and develop talent
• Build an inclusive, accountable, collaborative, safety- and quality-focused high-performance culture
• Lead transformation, organizational design, change management, budgeting, long-term strategy, LTS, BPR and resource planning
• Partner with Service Sales on service growth, renewals, customer retention and commercial operating rhythms
• Collaborate with global and regional operations, product leaders and cross-functional functions to improve serviceability, reliability, product service performance and customer outcomes
• Promote a safe work environment and ensure compliance with EHS policies, procedures and regulatory requirements
• Identify and mitigate operational and security risks while maintaining connection to local market needs

Service Operations General Manager, EAGM Zone

Learning and Development

• Provide expertise in designing, developing, and integrating interactive multimedia and online technologies into educational and professional training environments
• Support learning and performance for the commercial team, including sales representatives and managers
• Perform instructional design work following the ADDIE process and adult learning best practices
• Design and develop eLearning using Articulate 360 applications, Vyond, Adobe Suite, and other creation tools
• Manage programs and develop curricula
• Evaluate existing and future learning materials
• Potentially perform LMS tasks and operations

Instructional Design Intern

Field Engineer

• Learn specialized industry-specific software and technical configurations to support MIM customers
• Provide customer service and technical assistance to hospital IT, PACS Administrators, clinicians, and clinical staff
• Use remote technologies to diagnose and resolve complex technical issues
• Guide customers in software configuration for optimal data sharing
• Perform software updates, upgrades, and system migrations
• Ensure customer satisfaction throughout the support journey
• Share technical insights with MIM’s product, quality, and management teams
• Collaborate with team members and departments to develop solutions outside the area of expertise
• Facilitate technical training sessions for team members and cross-functional teams
• Contribute to departmental operational improvement initiatives
• Respond to incoming inquiries and resolve customer technical issues or configuration requests
• Deliver personalized consultations

Technical Service Engineer II

• Impulsar el crecimiento de todo el portafolio de ultrasonido de GE HealthCare en Antioquia y el Eje Cafetero
• Gestionar el ciclo comercial completo, desde la identificación de oportunidades y el relacionamiento con clientes hasta la negociación, el cierre, la entrega y la facturación
• Liderar el desarrollo del negocio dentro del territorio asignado y ejecutar estrategias orientadas al crecimiento de ventas, rentabilidad y participación de mercado
• Desarrollar y gestionar el pipeline comercial, identificando oportunidades y convirtiéndolas en negocios sostenibles
• Visitar hospitales, clínicas e instituciones de salud para identificar oportunidades y fortalecer relaciones comerciales
• Construir propuestas de valor según las necesidades clínicas y comerciales de cada cliente
• Gestionar relaciones estratégicas con clientes y posicionar las soluciones de GE HealthCare
• Desarrollar estrategias de cuenta y territorio considerando competencia, potencial de mercado, segmentos prioritarios y oportunidades de expansión
• Liderar negociaciones, propuestas de valor, gestión de stakeholders y cierres de oportunidades estratégicas
• Trabajar con Marketing, Product Management, Service, Finance, Supply Chain y otras áreas para ejecutar integralmente la estrategia
• Monitorear indicadores comerciales y de negocio, identificando riesgos, oportunidades y acciones correctivas
• Representar a GE HealthCare frente a clientes y stakeholders clave
• Compartir conocimiento e insights de mercado, clientes, competencia, tendencias y oportunidades para apoyar decisiones comerciales

Senior Sales Representative – Ultrasonido

Solutions Engineer

• Design, configure, implement, and test interfaces for GEHC Perinatal Systems products
• Manage integration of hospital IT systems with GEHC Perinatal Systems products
• Collaborate directly with external customers and IT vendors to develop system interfaces
• Create detailed specifications defining interface functionality and message formatting
• Develop and improve interface tools, products, implementation processes, and service offerings
• Support multiple projects simultaneously, ranging from a few weeks to multiple months
• Improve the GEHC System Integration process using Heartbeat Systems and Lean Principles

HL7 Integration Engineer

Executive Assistant

• Provide comprehensive administrative support to the USCAN VP/General Manager, Contrast Media leaders, and field team
• Proactively coordinate the GM’s schedule and manage the GM’s calendar for meetings and key priorities
• Prepare presentations, reports, spreadsheets, meeting minutes, and other information materials
• Follow up on actions and commitments to ensure completion within allotted time
• Coordinate regular communications from the GM, including drafting, organizing, and distributing updates, announcements, and meeting follow-ups
• Plan, schedule, and organize business meetings and travel itineraries
• Ensure the validity of visas and passports
• Prepare and reconcile expense accounts and process the GM’s travel expenses
• Build relationships with EAs across the globe to coordinate activities and planning
• Organize large meetings and coordinate on-site and off-site resources
• Support GM and Contrast Media Team project management and priorities
• Drive small continuous improvement projects
• Act as a liaison between executives and internal/external stakeholders

Executive Assistant – USCAN General Manager, Contrast Media Team

Technician

• Respond to service calls for customer biomedical equipment
• Evaluate, diagnose, repair, and perform planned maintenance on progressively complex biomedical equipment
• Perform safety and environmental inspections and maintain customer relationships
• Follow and guide others on GE policies, procedures, hospital protocols, and documentation
• Communicate and partner effectively with teammates and colleagues
• Maintain proactive daily customer communications, resolution follow-up, and customer satisfaction
• Implement GE/customer facility contracts in support of business goals
• Lead, instruct, and assist technicians with basic and complex repairs
• Provide efficient service delivery to accounts within the assigned area
• Share on-call/pager responsibilities
• Document repair actions and submit scheduled reports and summaries
• Care for and calibrate spares, tools, and test equipment
• Maintain approved parts inventory
• Manage vendors’ service delivery processes in compliance with GE policies
• Maintain technical knowledge of standards, codes, and procedures for safe and effective medical equipment use
• May serve as Site Leader, directing technicians and participating in customer account activities
• Meet Health and Human Services, Environment Health and Safety, regulatory, quality, and compliance requirements
• Complete required quality and compliance training and report customer quality or compliance concerns

Biomedical Technician II

• Respond to biomedical equipment service calls within hospitals or healthcare systems in the Asheville, NC area
• Evaluate, diagnose, repair, and perform planned maintenance on biomedical equipment
• Perform preventive maintenance and safety/environmental inspections under supervision
• Assist experienced technicians with basic and complex repairs and resolutions
• Communicate and partner effectively with teammates and colleagues
• Follow GE policies, procedures, hospital protocols, and complete required documentation
• Maintain daily customer communications to ensure resolution, follow-up, and customer satisfaction
• Implement GE/customer facility contracts and support business objectives as instructed
• Provide efficient service delivery to all assigned accounts as part of the local team
• Share on-call responsibility when trained
• Document repair actions and submit scheduled reports and summaries
• Maintain and calibrate spares, tools, and test equipment
• Maintain technical knowledge of current medical-equipment standards, codes, and procedures through formal instruction
• Use manuals, technical support, FaceTime, and online resources when performing preventive maintenance
• Meet Health and Human Services, Environment Health and Safety, and other applicable regulatory requirements

Biomedical Equipment Technician, Level 1

Program Manager

• Lead complex, cross-functional programs across the Ultrasound Probes organization, including NPIs, portfolio priorities, operational initiatives, and strategic deployment activities.
• Translate business priorities into program plans with scope, milestones, owners, deliverables, risks, and decision points.
• Manage multiple workstreams and swimlanes, ensuring execution discipline, escalation, and accountability.
• Establish program governance, dashboards, operating rhythms, and leadership review mechanisms.
• Align execution with portfolio strategy, customer needs, product roadmaps, and business priorities.
• Support prioritization, trade-off discussions, resource alignment, and decision-making across segments and functions.
• Integrate R&D, Product Management, Supply Chain, QARA, Manufacturing, Service, Finance, and regional teams.
• Facilitate alignment across global stakeholders and influence without direct authority in a global matrix.
• Deploy Hoshin Kanri priorities through measurable action plans and governance routines.
• Embed the HeartBeat operating principle into NPI and cross-functional program execution.
• Drive standard work, disciplined operating mechanisms, transparency, accountability, and continuous improvement.
• Identify risks, interdependencies, resource constraints, and execution barriers; lead mitigation and countermeasure execution.
• Ensure compliance with quality, regulatory, and product development requirements in a medical device environment.
• Provide data-driven updates to senior leadership and stakeholders.
• Develop dashboards, milestone reviews, risk summaries, and decision documents.
• Manage budgets, program resources, schedules, tollgates, and interfaces with contractors, suppliers, customers, and internal functions.
• Lead others to find solutions within complex manufacturing processes and present technical or business solutions to leaders.

Senior Program Manager – Ultrasound Probes

Technical Product Manager

• Lead the Healthcare Financial Services product roadmap
• Work with cross-functional business stakeholders to understand business problems and document business requirements
• Work with various teams to solution and deliver completed functionality
• Lead and deliver features and significant products with cross-functional teams
• Demonstrate financial business acumen and serve as an internal product expert
• Gather, refine, and validate Voice of Customer requirements and product feedback
• Collaborate with UX on design decisions and conduct customer and stakeholder interviews
• Own the Product Backlog, Product Roadmap, and Releases
• Order and prioritize the backlog so that 1–2 sprints/iterations are always ready
• Align prioritization with customer needs, leadership, product strategy, and business strategy
• Engage with development teams through facilitation, clarification, story acceptance, refinement, testing, validation, and design decisions
• Translate ambiguous work requests into actionable user stories and work units
• Collaborate with leadership, business users, stakeholders, architects, developers, product support, and internal teams
• Mentor junior team members

Staff Technical Product Manager – Healthcare Financial Services

• Perform on-time and accurate Preventative Maintenance, FMIs, and/or ISIs
• Assist experienced field engineers with equipment installation
• Work with experienced field engineers on troubleshooting and service repairs for designated equipment
• Communicate and partner effectively with teammates and colleagues
• Communicate with customers to ensure resolution and proper follow-up
• Recommend value-added services to help customers operate more efficiently
• Maintain customer service logs and internal service records
• Order repair parts and manage cycle times
• Use the GEHC escalation process and work with regional and national support on corrective action plans
• Serve as a member of the account community for key accounts
• Engage commercial counterparts, identify sales leads, participate in sales opportunities, and assist with revenue programs
• Build customer relationships and become a perceived business partner
• Monitor competitor information and market trends
• Answer service calls independently within one year of employment
• Work five 8-hour shifts in the Philadelphia Metro and Southern New Jersey service region

Field Service Engineer

• Respond to service calls within a hospital or healthcare system in Spartanburg, SC
• Evaluate, diagnose, and repair biomedical equipment
• Perform planned maintenance, safety inspections, and environmental inspections
• Adhere to company policies, procedures, hospital protocols, and regulatory requirements
• Document all work performed
• Maintain strong customer relationships and frequent communications to ensure resolution and follow-up
• Care for tools and test equipment to maintain calibration and support timely, accurate repairs
• Identify and immediately report customer quality or compliance concerns to the Quality Organization
• Work five 8-hour shifts in the Spartanburg, SC service region

Biomedical Equipment Technician 1

Project Manager

• Facilitate, coordinate, and track day-to-day project activities to ensure timely and successful completion within organizational and contractual requirements
• Coordinate remotely with customers, order management, manufacturing, and field teams for equipment delivery and installation
• Create project plans with milestones and task responsibilities
• Create, update, and distribute project documentation, including contact lists, schedules, meeting summaries, and action item lists
• Use commercial and department-specific information systems, software applications, tools, and templates to manage project delivery and milestone visibility
• Provide leadership and direction to GE HealthCare personnel responsible for projects
• Participate in internal and external weekly meetings, provide project status, delegate actions, and execute project requirements
• Resolve or escalate issues involving equipment delivery, installation timelines, site readiness, training schedules, and material availability
• Identify and participate in process improvements for Healthcare Project Management and Shared Services teams
• Communicate project requirements and commitments verbally and in writing with GE HealthCare staff and management
• Facilitate installation and integration projects

Project Management Specialist

General

• Coordinate and track Diagnostic Cardiology customer orders from order entry through installation, training, and project completion
• Serve as the primary customer contact for project status, delivery schedules, installation readiness, training, and issue resolution
• Partner with customers and cross-functional teams including Order Management, Manufacturing, Logistics, Installation Teams, Clinical Education, Sales, and Service
• Create, maintain, and distribute project documentation, schedules, meeting notes, status updates, and action item trackers
• Monitor milestones and communicate risks, delays, and dependencies affecting customer commitments
• Facilitate customer and internal project meetings and drive accountability
• Coordinate equipment delivery, installation scheduling, site readiness, and customer training requirements
• Manage multiple projects simultaneously and maintain timely project updates
• Track project status, delivery timelines, and installation schedules through company systems and reporting tools
• Identify, escalate, and help resolve equipment delivery, site readiness, scheduling, documentation, and customer issues
• Support order fulfillment through accurate project records and priority tracking
• Build relationships with customers and internal stakeholders to ensure a positive customer experience
• Provide regular project status updates to customers, stakeholders, and leadership
• Support continuous improvement by identifying opportunities to simplify processes and improve project execution
• Identify and report quality or compliance concerns and support corrective actions