Customer Service, Dealer Operations Engineer

GE HealthCare

. Drive business results and manage customer relationships within the area of responsibility .

Posted 10/27/2026full-timeRemote • IndiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing customer relationships and driving operational excellence within the healthcare sector, with a strong focus on compliance and quality management. Proven ability to lead teams, influence change, and deliver customer-specific solutions that exceed expectations.

Highest-signal resume keywords

Customer Relationship ManagementField Service ExperienceQuality Management ComplianceLeadership and Team MotivationChange Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportField Modifications Instructions (FMI)Quality and Compliance TrainingContinuous Improvement ActivitiesMedical Device Knowledge

Soft Skills

Exceptional Interpersonal SkillsWritten and Verbal CommunicationProblem Solving

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

GE HealthcareEHS PoliciesCustomer-Specific SolutionsOperational ProcessesService Delivery

About the role

Key responsibilities & impact

Drive business results and manage customer relationships within the area of responsibility
Own operational processes including PM completion, TTR, response time, and open calls
Lead and cultivate a culture of GE Beliefs and integrity
Develop strong customer relationships and serve as the interface between customers and GE Healthcare organizations
Identify customer needs and develop and implement customer-specific solutions
Lead service delivery that surpasses customer expectations
Leverage internal relationships to enhance business performance and customer experiences
Promote a safe working environment and ensure compliance with applicable EHS policies and procedures
Drive change initiatives to improve efficiencies and execute business commitments
Identify and escalate process and product quality gaps and provide solutions

Requirements

What you’ll need

Bachelor’s degree from an accredited university
Minimum of 4 years of experience in technical support or field service
Proven experience in managing customer relationships
Ability to develop and execute multiple priorities and approaches to meet objectives
Exceptional interpersonal skills
Compliance with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations
Completion of planned Quality and Compliance training within defined deadlines
Ability to identify and report customer and personal quality or compliance concerns
Ability to ensure completion of Field Modifications instructions (FMI’s) within prescribed timeframe
Participation in continuous improvement activities and escalation of process and product quality gaps
Previous field service experience on medical devices such as Ventilators, Anesthesia machines, Patient Monitors, Maternal and Infant Care Products, ECG, Ultrasound, and CT Machines
Proven leadership and ability to orchestrate resources and motivate teams
Direct customer relationship experience
Ability to influence and drive change through written and verbal communication across a distributed workforce
Understanding of customer/marketplace and drivers influencing customer behavior
Ability to resolve complex issues within functional area and area of expertise

Benefits

Comp & perks

Relocation Assistance Provided
Career opportunities in a culture that fosters care, collaboration and support
Equal Opportunity Employer and inclusive workplace