Customer Success Manager

GE HealthCare

. Own the post-sale relationship and account health for an assigned portfolio of icobrain customers .

Posted 9/17/2026full-timeRemote • United StatesMid-LevelSenior💰 $98,560 - $147,840 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer success management within the healthcare sector, focusing on clinical applications and account health. Proven ability to drive utilization growth, manage renewals, and implement quality control processes effectively.

Highest-signal resume keywords

Customer Success ManagementClinical Applications ExpertiseRenewal Outcomes OwnershipQuality Control MethodologyStakeholder Relationship Building

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Clinical Data WorkflowsDICOMPACS IntegrationUtilization MonitoringAccount ManagementOnboarding Template DevelopmentReporting ProcessesAI Integration in Clinical PracticeClinical Adoption MilestonesQuality Control Documentation

Soft Skills

Excellent CommunicationProcess DisciplineMentoringCross-Functional CollaborationProblem Solving

Tools & Technologies

CRM ToolsCustomer Success ToolingClinical SoftwareHealthcare IT SystemsTechnical Support Coordination

Certifications & Qualifications

RT(R)(MR)Radiologic TechnologistMR Physicist

Industry Keywords

Medical ImagingMedical DevicesHealthcare ITClinical EducationNeuroimagingMSDementiaAlzheimer's DiseaseEpilepsyTBI Imaging Workflows

About the role

Key responsibilities & impact

Own the post-sale relationship and account health for an assigned portfolio of icobrain customers
Build and execute account-level success plans with utilization targets, clinical adoption milestones, and renewal timelines
Monitor utilization data, identify under-use or risk, and drive corrective action before renewal
Deliver year-over-year renewals and grow clinical utilization within existing accounts
Run structured business reviews connecting icobrain output to customer clinical and operational goals
Perform manual quality-control reviews on all new customer implementations
Conduct targeted QC on designated modules and workflows for existing customers
Document QC findings, drive remediation, and feed recurring issues to product and engineering
Refine and standardize QC methodology and documentation; train others
Maintain account status, utilization trends, open issues, risk levels, and renewal outlook for internal teams
Partner with sales on renewals, expansion opportunities, and account transitions
Coordinate with technical support, field service, clinical applications, IT/integration, regulatory, and marketing teams
Represent the customer internally and advocate for evidence-based fixes and enhancements
Mentor customer success team members on playbooks, QC execution, and escalation handling
Build scalable onboarding templates, health-scoring criteria, QC checklists, and reporting cadence

Requirements

What you’ll need

5+ years in customer success, clinical applications, clinical education, or account management within medical imaging, medical devices, healthcare IT, or clinical software
Demonstrated ownership of renewal outcomes and measurable adoption or utilization growth across a customer portfolio
Proven ability to build trusted relationships with clinical stakeholders and technical stakeholders such as PACS and IT administrators
Strong process discipline; ability to design, document, and consistently run repeatable customer management and reporting processes
Excellent written and verbal communication, including presenting to physician and executive audiences
Ability to work effectively across a large, matrixed organization
Bachelor's degree or equivalent practical experience
Ability to travel 10% of the time
Direct neuroimaging experience preferred
Clinical or technical credentials such as RT(R)(MR), radiologic technologist, MR physicist, or neuroscience/neurology background preferred
Familiarity with MS, dementia and Alzheimer's disease, ARIA monitoring, epilepsy, or TBI imaging workflows preferred
Experience with DICOM, PACS integration, and clinical data workflows preferred
Experience introducing AI or quantitative imaging software into clinical practice preferred
Familiarity with CRM and customer success tooling preferred
Ability to work Central and Pacific time working hours preferred
Legally authorized to work in the United States; employment visa sponsorship is not available

Benefits

Comp & perks

Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives (LTI)
Medical, dental, and vision insurance
Paid time off
401(k) plan with employee and company contribution opportunities
Life, disability, and accident insurance
Tuition reimbursement
Professional development
Great work environment
No relocation assistance provided